Customer Service Specialist

3 weeks ago

Boston, United States BRIOHEALTH SOLUTIONS INC Full time
Job DescriptionJob Description

BrioHealth Solutions Inc., Inc. is seeking a skilled and self-motivated Customer Service Specialist to join our growing team. As a customer service specialist at BrioHealth Solutions Inc., you will play a crucial role in maintaining data in our CRM support system and ensuring that our customers receive exceptional support through every interaction with our company. Your role will be essential in maintaining our company's reputation for providing outstanding customer care and contributing to the overall success of our organization.

Responsibilities

  • Order Fulfillment: Support customers throughout the ordering process, from order placement, to purchase, to shipping and receiving. Focusing on building loyalty and long-term relationships with clients and maintaining knowledge about each customer, being fully aware of their needs
  • Customer Communication: Maintain clear and transparent communication with customers, keeping them informed about process updates, service changes, and relevant information.
  • Attention to detail: Ensuring that all orders are accurately processed on the system, in a timely manner and paying particular attention to detail.
  • Cross-functional Collaboration: Work collaboratively with all other departments to ensure the most effective process for the delivery of product to the customer.
  • Customer Inquiries: Ensure the efficient and effective handling of customer inquiries and requests, responding in a timely, friendly and professional manner.
  • Issue Resolution: Manage and resolve escalated customer concerns, ensuring a timely and satisfactory resolution while maintaining a positive customer experience.
  • Accuracy: Maintain accurate customer and product information in Salesforce CRM
  • Training: Ensure all training is completed on all relevant SOPs and WIs, and they are adhered to.
  • Any other tasks as directed by management.

Requirements

  • Bachelors Degree or equivalent experience
  • Experience (5+ years) in a customer service role in the medical device or healthcare industry
  • Strong interpersonal, customer service and communication skills
  • Ability to multitask
  • Proficient in the Microsoft Office suite
  • Familiarity with medical device regulations and compliance standards, including ISO 13485.
  • Proficiency in CRM software and other customer service tools. Salesforce experience would be a plus.

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