Operations Manager

3 months ago

Henderson, United States Boxzooka E Fulfillment LLC Full time
Job DescriptionJob Description

Operations Manager- Las Vegas


Boxzooka is a technology driven, retail and eCommerce fulfillment solutions provider headquartered in Secaucus, NJ with locations throughout the country. We provide fulfilment services to some of the country's fastest growing internet and retail brands.


Boxzooka currently has an opening for an Operations Manager at its newest distribution center in Las Vegas, NV.


This key player would be one of the first positions hired at our new site and must be ready to get the building going from the ground up. This "Jack (or Jill) of all trades" position would initially be responsible for tasks such as managing temp employees, receiving packages, setting up racking, building totes, organizing building layout, organizing and conducting training, and working with various partners, coworkers, and clients to ensure the success of the Las Vegas facility. This candidate definitely needs to be someone who doesn't mind getting their hands dirty and working on the floor.


As the facility gets up and running, (planned summer 2022), there is the potential for this person to quickly grow into a more senior role within the company dependent on progress, development and experience. In any case, this person would be responsible for mentoring leaders, holding team members accountable to their jobs, and guiding operational excellence in all aspects of the business. The ideal candidate must be a self-starter, organized, detail orientated, have excellent oral and written communication skills, and consistent follow through. This role is an integral part of our operations team.


Job Requirements and Essential Skills:

  • Assign work, set expectations, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes; address any shortcomings.
  • Coming up with effective strategies to enhance the organization's financial health.
  • Monitor important unit metrics (i.e., LTR, SLA, UPH, etc.) against targets, and adjust resources; ensure SLAs are met on a daily basis; manage the workflow and staffing to ensure efficient use of staff and warehouse processing.
  • Support the ongoing development and implementation of the eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies; collaborate with back-office teams to ensure seamless execution.
  • Oversee safety activities to include ensuring compliance with BOL's safety policies and ensuring bi-annual Safety Methods and Employee Training is conducted; run a safe, injury/accident-free workplace.
  • Improve the work environment and operations of your department and the organization.
  • Reinforce positive morale, and uphold company values, while managing employee turnover rate that is healthy and value-add.
  • Have a Continuous Improvement mindset that focuses on process to increase capacity and reduce costs.
  • Communicate effectively with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.
  • Communicate with Account Management to get feedback that can be used in improving processes and client service; assist in solving problems and provide assistance to create Boxzooka loyalty and lasting relationship with clients.
  • Personify company-wide values and objectives across distribution and logistics departments to ensure alignment with the business mission.
  • Manage a team of direct reports and provide facility leadership.
  • Help to recruit, select, train, assign, schedule, coach, counsel, discipline, and develop staff while managing labor within expectations.
  • Operate and instill a sense of urgency with a "Can-do" attitude.

Education and Experience:

  • Bachelors' Degree Required, Bachelors' Degree in Business or Related Field Preferred. Experience may be considered in lieu of education.
  • Minimum 5 years' experience in a warehousing/distribution leadership role required.
  • Proficient in the Microsoft Office suite of products
  • Experience working with a diverse workforce

Additional Requirements:

  • Bilingual with English/Spanish a preferred, but not required.
  • Must be able to lift and carry up to 30 lbs. occasionally.
  • Ability to perform physical activities that require considerable use of arms, legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, pushing, pulling, and handling various materials.

Boxzooka is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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