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Restaurant Operations Manager
2 months ago
Mister B's Pizza & Wings is seeking a highly skilled and experienced Restaurant Operations Manager to lead our team and drive business growth.
Key Responsibilities:- Restaurant Operations: Coordinate daily front-of-house and back-of-house restaurant operations to ensure seamless service delivery.
- Customer Service: Deliver superior service and maximize customer satisfaction by responding efficiently and accurately to customer complaints.
- Product Quality: Regularly review product quality and research new vendors to maintain high standards.
- Staff Management: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
- Financial Management: Estimate future needs for goods, kitchen utensils, and cleaning products, and ensure compliance with sanitation and safety regulations.
- Brand Management: Manage restaurant's good image and suggest ways to improve it, while controlling operational costs and identifying measures to cut waste.
- Reporting: Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Community Engagement: Promote the brand in the local community and recommend ways to reach a broader audience.
- Training: Train new and current employees on proper customer service practices.
- Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
- Customer Service: Proven customer service experience as a manager.
- F&B Knowledge: Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Leadership Skills: Strong leadership, motivational, and people skills.
- Financial Management: Acute financial management skills.
- Education: BSc degree in Business Administration; hospitality management or culinary schooling is desirable and encouraged but not required.
- Bonuses: Bonuses based on profitability, health department scores, and social media ratings.
- Health Insurance: Health insurance (30+ hours/week average) after date of hire.
- Retirement Plan: 401(k) with Roth contributions as an option (20+ hours/week average) after 1 year of employment.
- Profit Sharing: Profit sharing (20+ hours/week average) after 1 year of employment.
- Life Insurance: Voluntary/supplemental life insurance (30+ hours/week average).
- Accident Insurance: Voluntary/supplemental accident insurance (30+ hours/week average).
- Cancer Insurance: Voluntary/supplemental cancer insurance (30+ hours/week average).
- Critical Illness Insurance: Voluntary/supplemental critical illness insurance (30+ hours/week average).
- Workplace Perks: Flexible work schedules, discounts on food, free non-alcoholic drinks, fun atmosphere.
- Paid Time Off: Sick days and vacation days.