Customer Support Associate

4 weeks ago


Mount Pleasant, United States Intervala,LLC Full time
Job DescriptionJob Description

Job Summary & Essential Functions

Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.

  • Process and enter new customer orders
  • Work with Program Managers to ensure that the contract review and order entry processes are followed
  • Communicate order acknowledgments to customers
  • Maintain order dates, pricing, and status of existing customer orders
  • Process and respond to customer inquiries relative to order status
  • Manage order entry aspects of repair orders
  • Process credits for warranty returns as they relate to customer orders
  • Perform daily booking reconciliation
  • Data entry into customer web portal as needed

Knowledge, Skills, & Abilities

  • Intermediate level in MS Office applications (Word, Excel, and Outlook; MRP/ERP)
  • Knowledgeable of ERP systems, preferably Syteline
  • Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
  • Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
  • Ability to work in a high volume, high detail work environment
  • Ability to work with a high level of accuracy and attention to detail to produce quality results
  • Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
  • Ability to multitask efficiently and adapt within a rapidly changing environment
  • Ability to problem solve issues involving multiple variables and limited standardization
  • Ability to work independently with minimal supervision

Required Experience & Education

  • High School Diploma or GED; prefer associate degree in related field
  • Minimum 2 years of relevant job experience



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