Sr. IT System Specialist/Team Lead

1 week ago

Orlando, United States ServiceTec Full time
Job DescriptionJob DescriptionSalary: Based on experience

Title: Sr. IT System Specialist/Team Lead


Location: Orlando International Airport, FL


Are you looking for an IT job in one of the busiest destination airports in the World that act as the starting point for many vacations to the place “Where Dreams Come True”? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible – and helping to support those IT systems could be where you come in


Position Overview: Working as part of a larger team, the Sr. IT System Specialist/Team Lead will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. In addition, the Sr. IT System Specialist/Team Lead will act as an internal escalation point for the local team as well as assisting with metrics reporting.


Basic Requirements:

  • College diploma or university degree in the field of Computer Science, Information Technology, or related field and/or 5 years equivalent work experience.
  • Proven experience in a technical support or service desk role, with a focus on management or leadership.
  • Working knowledge of Microsoft Office 365, MS Windows and Windows based software.
  • Thorough knowledge of computer hardware diagnostics and repair required.
  • Proven experience in supporting Local Area Networks (LAN), servers, switches, and networking equipment.
  • Proven experience with installation, maintenance and troubleshooting of system hardware, software, desktop support, and printers or equivalent systems and hardware.
  • Experience and proficiency with the following applications and devices: Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).
  • Understanding and working knowledge of TCP/IP and Multicast technologies.
  • Working knowledge and understanding of Active Directory.
  • Must have a valid driver’s license.
  • Ability to carry tools, test equipment and replacement equipment (up to 50lbs) independently and unaided.
  • A+, Net+, MCP, MCSE or relevant certifications are preferred.


FLSA Status and Hours:  This is a full time, salaried, non-exempt position and requires on-site shift work. Schedule consists of 8-hour shifts, Monday-Friday 8am to 5pm.


Benefits:

  • Excellent healthcare benefits: Medical and Dental
  • 401K including an employer match 
  • Paid time-off and sickness leave
  • Paid Military Leave


Join Our Team

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

 

ServiceTec Culture: ServiceTec is a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.


We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.


We consistently recognize those employees who go “above and beyond.”


For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence.


ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.

We are thankful to receive any applications; however, only those selected for an interview will be contacted.

Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.

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