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IT Systems Specialist

2 months ago

Orlando, Florida, United States Verity IT Full time

The IT Systems Specialist (Professional Services) plays a crucial role in project-oriented tasks, conducting technical evaluations of environments, and preparing documentation for client onboarding and service desk utilization. This position may also involve addressing escalations from service desk personnel when necessary. The ideal candidate will be adept at managing projects from inception to completion, ensuring effective communication, meticulous planning, and technical execution throughout the process.

Your daily responsibilities will include collaborating with various teams to develop estimates for new implementation initiatives, as well as planning, coordinating, and executing projects. Specifically, your duties will encompass:

  • Estimating project and solution requirements
  • Engaging with business stakeholders to comprehend necessary functionalities, merging business insights with technical solutions.
  • Taking ownership and driving projects from initial discovery through to successful completion.
  • Creating, revising, and presenting technical documentation.
KEY RESPONSIBILITIES
  • The IT Systems Specialist (Professional Services) is primarily tasked with project-based assignments, technical assessments of environments, and preparing documentation for client onboarding and service desk use.
  • This role will involve mentorship with a Senior Project Engineer as required.
  • Must possess the ability to manage projects from start to finish, including all aspects of communication, planning, and technical delivery.
  • Basic deployment and maintenance of Microsoft SQL Server (including memory optimization and backups).
  • Advanced processes for desktop deployment and imaging.
  • Configuration and deployment of firewalls.
  • Wi-Fi analysis, configuration, and deployment.
  • Implementation, maintenance, and offsite replication setups for Datto/Acronis backup and disaster recovery systems.
  • Capability to deploy and document business applications tailored to client requirements.
  • Deployment of Mobile Device Management solutions.
  • Understanding and troubleshooting fundamental networking concepts and configurations.
  • Server and systems setup/configuration as assigned.
  • Adherence to assigned timelines and dispatch schedules.
  • Handling escalations from the Service Desk as necessary.
  • Participation in Professional Services on-call scheduling.
  • Engagement in weekly meetings, some of which may involve client interaction.
  • Staying updated with emerging technologies and enhancing skills.
  • Availability for off-hours or weekend work based on pre-scheduled commitments or emergencies.
  • Maintaining accurate time entries and expenses for billing purposes.
  • Sixty percent (60%) of this position's time will be dedicated to billable project-based work.
  • Twenty percent (20%) will focus on client onboarding and documentation tasks.
  • Fifteen percent (15%) will be allocated to managing escalations.
  • Five percent (5%) will be reserved for internal meetings and administrative duties.
QUALIFICATIONS
  • Configuration and setup of server hardware (including RAID, NIC teaming, and remote management).
  • Proficient in virtualization technologies such as VMWare and Hyper-V.
  • Experience with Windows server configuration and implementation.
  • Advanced understanding of the Office 365 platform, including setup, migrations, and administration.
  • Knowledge of Group Policies within Microsoft environments.
  • Experience with VM migrations, including P2V and V2V.
  • Setup of Microsoft domains and operating system upgrades.
  • Familiarity with firewall products such as Cisco ASA, Meraki, Fortinet, and SonicWall.
  • Strong knowledge of VLAN configuration and advanced switch setups.
  • Understanding of compliance and policies related to HIPAA, SOC2, and SOX.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Skilled in compiling, organizing, and analyzing complex data.
  • Excellent oral and written communication abilities.
  • Strong organizational and analytical skills; capable of managing multiple tasks while meeting deadlines.
  • Readily available via mobile and email during off-hours.
ABOUT VERITY IT

Founded in 2014, Verity IT is a Managed Service Provider (MSP) dedicated to delivering innovative technology and cybersecurity solutions to businesses across various markets. Initially established in Chicago, IL, we have expanded our reach to better serve our clients and meet their evolving needs. We are committed to not only providing IT solutions but also addressing the critical cybersecurity requirements of our clients.

To build, maintain, and optimize these solutions, we seek high-performing, collaborative team members who are eager to join us on this journey. Our family-oriented culture, focus on growth, and commitment to professional development are just a few reasons why individuals choose to be part of Verity IT.

If you envision yourself thriving in an environment that values your contributions and fosters your growth, we invite you to explore the opportunities with us.

WHAT WE OFFER

As a member of Verity IT, your contributions will significantly impact our operations, our clients, and your colleagues. We value the role you play in enhancing Verity IT's success and recognize your efforts with respect and appreciation. We believe in the importance of mentoring and continuous learning for both you and your peers.

To demonstrate our commitment to our employees, we provide a generous PTO program, 401k matching, team outings (both virtual and in-person), reimbursement for approved seminars, conferences, and certifications, as well as comprehensive medical, dental, life, and vision benefits. This is just the beginning of what we offer.