Sales Associate Material Handler
4 weeks ago
SALES ASSOCIATE/MATERIAL HANDLER
LAST CHANCE
DIVISION 400
SUMMARY DESCRIPTION:
• The Sales Associate/Material Handler is to assist store management in the daily operation of the Last Chance After Market Sales Outlet.
• They will report to Store Manager or Assistant Manager in Manager’s absence.
EXEMPLARY DUTIES / RESPONSIBILITIES:
• They will prep, prepare, and rotate product for table sales multiple times each day
• They will assist aftermarket customers understanding of auction process to include bidding, purchasing, sorting, and leave behind product.
• They will run cash register as assigned.
• They will be responsible for accuracy of transactions when assigned to register, and adherence to company cash and credit card policy and procedure.
• They will report safety hazards and all accidents to Manager or Assistant Manager IMMEDIATELY.
• They will maintain a clean, orderly and safe operations which may include daily sweeping or mopping of floors and related tasks as assigned.
• They will assist in receiving daily retail store pulled merchandise
• They will provide customer service in a positive, professional and courteous manner.
• They may be cross trained for other Donated Goods Retail (DGR) functions and assist in central processing and or the dock area as needed.
• They will answer the telephone in a courteous manner.
• They will attend Last Chance meetings, general departmental meetings, and safety meetings as required.
• They will be responsible for other duties as assigned.
EMPLOYMENT STANDARDS:
EDUCATION/EXPERIENCE:
• High School Diploma or its equivalent.
• Ability to read, write and understand simple instructions.
• Basic mathematical skills.
KNOWLEDGE:
Some understanding of rendering customer service and working with the public desirable.
SKILL:
• Able to answer telephone.
• Use of cash register and calculator /10 key necessary.
• Accuracy of work essential.
• Able to lift, carry, push and pull at least 50 lbs.
Core Competencies:
To perform the job successfully an individual should demonstrate the following competencies;
Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment
Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC
LICENSES:
NONE
DESIRABLE QUALIFICATIONS:
• Fluent communication skills. Bilingual a plus.
• Cooperation with other personnel, direct supervisors and Division Director.
• Ability to serve customers effectively.
• Quantity and quality of work performed.
• Accuracy of records maintained.
• Ability to meet deadlines and respond to special needs.
• Ability to serve the public in a professional and courteous manner.
• Ability to follow simple instructions.
• Appearance and organization of assigned work-space.
• Ability to perform some janitorial duties.
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
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