VOIP Technician

3 weeks ago

Lawrenceville, United States Synergy America, Inc Full time
Job DescriptionJob Description

Our client is seeking a VOIP Technician for a 6+ months contract in Lawrenceville, GA to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These on-site position with potential on-call.


Skills:

· 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.

· Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.

· Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems

· Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms. General understanding of IP and transport network topologies


Preferred Experience:

· Experience working in a Cisco network/Telecomm Environment preferred

· Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus

· Telecommunications systems administration principles

· Provide customer support for VoIP systems such as Cisco IP Phone end points.

· Repair and perform preventative maintenance on systems

· Perform network and telecommunications system incident investigation.

· Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, network infrastructure and trunk circuits.


Responsibilities:

· Provides technical support to employees using various telecommunications and network systems.

· Provides technical support to employees using Cisco VoIP end points.

· Coordinating with vendors and customers for VoIP phone installations or service break fix.

· Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.

· Monitors and ensures systems meet business and performance needs.

· Technical implementation of telecommunications and network infrastructures.

· Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.

· Responds to system emergencies as required.

· Performs other duties of a similar nature or level.



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