VoIP Technician

*Minimum Qualifications:*

• 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
• Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
• Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of IP and transport network topologies.

*Preferred Experience:*

• Experience working in a Cisco network/Telecom Environment preferred
• Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus
• Telecommunications systems administration principles
• Provide customer support for VoIP systems such as Cisco IP Phone end points.
• Repair and perform preventative maintenance on systems
• Perform network and telecommunications system incident investigation.
• Maintain, troubleshoot, document and repair network devices to include phone systems, call
managers, network infrastructure and trunk circuits.

*Responsibilities:*

• Provides technical support to employees using various telecommunications and network systems.
• Provides technical support to employees using Cisco VoIP end points.
• Coordinating with vendors and customers for VoIP phone installations or service break fix.
• Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
• Monitors and ensures systems meet business and performance needs. Technical implementation of telecommunications and network infrastructures.
• Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 .Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.• Performs other duties of a similar nature or level.
#TEAMN

Job Type: Contract

Pay: $33.00 per hour

Schedule:
* 8 hour shift
Work setting:
* In-person

Work Location: In person

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