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Dispatcher
4 weeks ago
JOB PURPOSE:
Schedule and dispatch drain technicians or installers to our customers for service request. You will be
TASKS:
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch technicians to appropriate locations, according to customer requests, specifications, or needs.
- Oversee all communications with customer.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors.
- Pull necessary permits for drain and sewer jobs.
- Record and maintain files or records of customer requests, work or services performed, charges, inventory, or other dispatch information.
- Receive or prepare work orders.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Ensure timely and efficient movement of technicians.
- 2+ YEARS experience dispatching (preferably in the residential service industry)
- Proficient in MS Office, and ability to catch on to new programs quickly
- Service Titan experience a plus
- Previous experience in a drain/sewer company a plus
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