Digital Sales Account Manager

3 weeks ago


Stafford, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

  • Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
  • Proactively initiates contact with existing and prospective customers via digital communication tools including telephone, email, and video calls.
  • Establishes relationships and builds rapport to influence customer preference for Puffer products and repair services.
  • Identifies customer requirements, uncovers roadblocks, and demonstrates strong selling skills and account management capabilities to drive sales results.
  • Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
  • Maintains a high degree of product and application knowledge.
  • Utilizes SalesForce and other applicable tools to manage business processes.
  • Ensures customer receives timely responses on requests.
  • Maintains comprehensive customer support with a primary base on customer retention.
  • Determines pricing strategy based on various factors for each customer.
  • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
  • Completes monthly sales reports and other required correspondence in a timely and effective manner.
  • Performs related duties as required.

QUALIFICATIONS:

Education/Knowledge:

  • BS/BA degree, engineering or associated technical degree preferred.

Experience/Skills:

  • A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions.
  • Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

COMPETENCIES:

  • Excellent prospecting, opportunity development, and virtual selling skills.
  • Excellent analytical and creative problem-solving skills.
  • Excellent organization and ability to multi-task.
  • Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms.
  • Strategic thinker- Cognizant of factors that may affect account strategy.
  • Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
  • Strong ability to interact effectively with all levels of customer contacts.
  • Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
  • Team player - Good conflict management/ consensus building skills.
  • Strong drive and initiative, highly motivated.
  • Strong negotiating skills.
  • Strong information management skills, including personal computer use.
  • Strong ability to manage customer expectations relative to deliverables and timeframes.
  • Exhibits strong self-management skills including a high degree of professionalism and dependability.


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