Front Office Assistant-Medical-EHC

2 weeks ago

Eureka, United States United Indian Health Se Full time $42,640 - $71,760
Job DescriptionJob Description

SUMMARY:

Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Level 1:

  • Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/ Training per year.
  • Understand and comply with HIPAA and other regulations concerning client confidentiality.
  • Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines
  • Identifies clients using at least two identifiers.
  • Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client’s chart.
  • Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through.
  • Attempts to deescalate any client complaint and engages supervisor promptly as needed.
  • Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor.
  • Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office.
  • Gives client patient plan documents upon checkout.
  • Operates photocopiers, fax machines and various other office equipment.
  • Communicates with clinical staff to facilitate efficient client flow and meet client needs.
  • Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate.
  • If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure.
  • If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily.
  • If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines.
  • Gives general information about client care and answers telephone.
  • Attends department meetings and other assigned meetings.
  • Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards.
  • Adheres to accreditation and compliance guidelines/standards.
  • Performs all duties in accordance with UIHS mission, vision, and guiding principles.

Level 2 – In addition to the above-mentioned duties:

  • Assists with training new staff.
  • Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.
  • Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.
  • Sets up appointment schedule into computer system.
  • Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end.
  • Orders office supplies
  • Room requisition, coordination of meeting space allocation.
  • Participates in accreditation preparation.
  • Acquires customer service certifications/training related to role.
  • Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.
  • Partially cross trained to Medical Assistant, Client Records, or Member Services roles.
  • Participates in leadership/management training.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school.

Level I:

  • Must have a High School diploma or equivalent.
  • Experience in medical setting preferred.

Level II – in addition to above:

  • Three (3) years direct experience in a front office medical setting -OR-
  • Associates Degree and two (2) years direct experience in a front office medical setting.

COMPUTER OPERATIONS

  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Must be able to learn an Electronic Health Records (EHR) system.
  • Experience with electronic health records (EHR) preferred.

LANGUAGE SKILLS:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Level 1:

  • Must possess and maintain a valid American Heart Association Basic Life Support (BLS) certification.
  • Shall possess a valid driver's license.
  • Must be able to be covered by agency's vehicle insurance.

Level 2 – In addition to above:

  • As appropriate to assigned location must have basic Medical Assistant, Client Records and Client Registration training with annual competencies completed.

OTHER SKILLS AND ABILITIES:

  • Must have good communication skills and be able to work closely with providers and other medical staff.
  • Ability to operate standard office equipment (copier, fax, etc.).
  • Must be able to work with AI/ AN people and be sensitive to their culture.
  • Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
  • Participate in proactive team efforts to achieve the Mission, Vision, and Guiding principles of UIHS.
  • Provide leadership to others through example and sharing of knowledge/skill.

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