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Service BDC Representative
4 months ago
The Service BDC Representative will be responsible for coordinating all incoming Service Department requests made via telephone or online, rescheduling missed Service appointments, and acting as the first point of contact for customers.
This Position is an Hourly Base + Commission, monthly commission earnings up too $1,000.
- Some Experience preferred. Bi-lingual applicants are welcome to apply.
- Shift hours required 12:00pm-8:00pm (Monday-Friday) & Working a minimum 2 Saturdays a month.
- 40 hour work week.
Benefits
- 401K
- Medical, Dental, Vision
- Employee Discounts
- Gym Membership Reimbursement
- Employee Vehicle Purchase Plans
- Saturday Lunches
- Flexible Schedule
At Mike Rezi Nissan we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee are absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
- Schedule all Service Department appointments for both Mike Rezi Nissan and McDonough Hyundai
- Speak with customers every single day by following up over the phone after each appointment
- Actively listen to customers, answering their questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
- Able to work in a Call Center Environment
Qualifications
- At least one previous role based in customer service experience
- High school diploma or general education degree (GED)
- Strong computer skills, including Outlook, Excel and Word
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
Mike Rezi Nissan Atlanta are equal opportunity employers that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
