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Operations Director

3 months ago

Manassas, United States www.leaseweb.com Full time
Job DescriptionJob Description

Operations Director

Manassas, Virginia

As the Operations Director at Leaseweb USA, you will oversee the nationwide operations across our 10 data centers, managing infrastructure, network operations, technical support, and more. You’ll be instrumental in achieving our company objectives by defining and implementing operational strategies to drive efficiency, customer satisfaction, and growth.

As a key member of the management team, the Operations Director plays a critical role in shaping the operational vision and strategy of Leaseweb USA. Internally, they collaborate with all departments, and externally, they engage with customers, service providers, suppliers, and local authorities.

Key Roles and Responsibilities:

1. Lead the DC OPS team to maintain data center infrastructure, ensuring delivery to internal and external customers across all 10 US data centers.

2. Lead the Network, Customer Support, Logistics and Service Delivery, and Advanced Services teams.

3. Contribute to business strategy formulation and translate it into clear objectives for the Operations Department.

4. Define and execute operational strategies to meet company targets, effectively managing resources and direction.

5. Manage team performance, focusing on development, coaching, hiring, and ensuring employee satisfaction.

6. Drive high levels of customer satisfaction, measured by Net Promoter Score.

7. Foster collaboration with other departments within Leaseweb USA and globally, while managing supplier contracts and relationships.

Qualifications:

· Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred

· 10+ years of experience in operations management, with a focus on technical expertise and individual contribution

· Proven leadership skills with the ability to develop and motivate teams

· Strong analytical and strategic planning abilities

· Excellent communication and negotiation skills

· Experience in the hosting/technology industry preferred

· Dynamic and collaborative work environment

About Leaseweb 

Work for Leaseweb and help make the internet’s heartbeat.   

Leaseweb is a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises, Leaseweb has the flexibility, market knowledge, and technical expertise to provide the perfect balance of price and performance. The Leaseweb platform resides on one of the largest, most reliable networks in the world, boasting 10+ Tbps bandwidth capacity and 99.999% core uptime, low latency, and fast response time from 25 data centers throughout the world.   

    

What we offer: 

· We offer the best of both worlds - a flexible hybrid model between home and office  Together, we have created this fantastic family atmosphere to make everyone feel at home away from home. 

· Competitive salary + annual bonus   

· Monthly team building

· The possibility to develop yourself and build your career   

· Free Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance   

· Competitive time-off policy   

· Flexible Spending Account for Dependent Care and Medical expenses   

· 100% Match on 401k   

· A great working environment in a dynamic, international, fast-growing organization   

Want to learn more or apply? 

Click on the apply button if you wish to apply directly. For more information, please contact hr@us.leaseweb.com  

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