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Automotive Service Department Shop Foreman

1 month ago

Meridian, United States Kendall Dealership Holdings LLC Full time
Job DescriptionJob DescriptionDescription:

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in The Treasure Valley. We are looking for a Shop Foreman to join our Meridian Ford Service team. Our Service Department is a fast-paced environment serving clients throughout the community.

Job Summary:

The Automotive Service Department Shop Foreman is responsible for overseeing and coordinating the daily operations of the service department. This role involves supervising technicians, ensuring high-quality repairs and services, managing workflow, and maintaining customer satisfaction. The Shop Foreman will act as a key liaison between service technicians and management, ensuring that all service work is completed efficiently, accurately, and in compliance with company standards.


Key Responsibilities:

  • Supervision and Leadership:
    • Oversee and mentor service technicians, providing guidance and support to ensure efficient and high-quality work.
    • Schedule and assign work to technicians, balancing workloads and optimizing productivity.
    • Conduct regular performance evaluations and provide feedback for continuous improvement.
  • Quality Control:
    • Review repair orders and technician work to ensure accuracy and completeness.
    • Inspect completed repairs and services to guarantee they meet company standards and customer expectations.
    • Address and resolve any technical issues or discrepancies in repair work.
  • Customer Service:
    • Act as a point of contact for customer concerns related to service quality or repair issues.
    • Ensure that all customer interactions are handled professionally, and that customer satisfaction is maintained.
    • Assist in developing strategies to enhance the customer service experience and address customer feedback.
  • Workflow Management:
    • Monitor and manage service department workflow to ensure timely completion of repairs and services.
    • Coordinate with the service manager to develop and implement processes for improving efficiency and productivity.
    • Maintain and manage inventory of parts and tools to ensure that technicians have the necessary resources.
  • Compliance and Safety:
    • Ensure that all work is performed in accordance with industry safety standards and regulations.
    • Maintain a clean and organized work environment, adhering to health and safety protocols.
    • Keep up to date with manufacturer service procedures and technical updates.
  • Training and Development:
    • Provide training and development opportunities for technicians to enhance their skills and knowledge.
    • Stay current with automotive technology and repair techniques to effectively lead and support the team.

Qualifications:

  • Experience: Minimum of 5 years of experience as an automotive technician, with at least 2 years in a supervisory or leadership role.
  • Education: High school diploma or equivalent; ASE certification or similar credentials preferred.
  • A valid driver’s license a good driving record are required.
  • Skills:
    • Strong leadership and team management abilities.
    • Excellent diagnostic and problem-solving skills.
    • Proficient in automotive repair techniques and technology.
    • Strong communication and interpersonal skills.
    • Ability to handle multiple tasks and prioritize effectively.

Working Conditions:

  • Full-time position.
  • Work is performed in a shop environment with exposure to automotive repair equipment and materials.
  • May require standing for extended periods and lifting heavy object.

If you are looking for a rewarding career, we would like to meet you and start something great To apply, please follow the link to our job board site.

Requirements: