Conference Services Manager

2 weeks ago

Kissimmee, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

This is a great opportunity for a dynamic indivitual. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality conference services experience is essential. The responsibilities of the Conference Services Manager and Convention Services include but are not limited to:


Administration

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
  • Responsible for Detailing and executing all parts of Banquet and Catering Events
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc. with the support of the Sales & Catering Manager
  • Upsell to improve revenue generation on property.
  • Sell to specific market segments based on the direction of the Director of Sales & Marketing
  • Be readily available during functions for consultation with client
  • Ability to work with the operation team to execute group, meeting, and event business
  • Develop and execute strategic plans to maximize revenue while nurturing existing client relationships
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management with the support of the Sales & Catering Manager
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Participate in the preparation of the annual hotel budget.
  • Ability to develop and lead the team to achieve consistency throughout operations while meeting company and state safety regulations
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

Support

  • Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.


Professionalism and Style Expectations. These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

  • Understands and communicates the StepStone Mission and Core Values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Works to resolve disagreements and is respectful of peers and co-workers.
Requirements:
  • Knowledge of CI/TY and Marriott systems to include Lightspeed Preferred
  • Proficient in Microsoft Word, Office, Internet Explorer/Google Chrome
  • Well organized and detail oriented • Ability to work independently
  • Display initiative, perseverance and analytical skills
  • Effective communication
  • Professional and ethical
  • Displays enthusiasm
  • Excellent customer service skills
  • Team player and ability to get along with others
  • Available to meet guests which may include weekends
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal

These are required of every associate.

  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.

Additional responsibilities specific to you are:

  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education and relevant training and experience required. Additional education preferred.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.
  • Occasional travel required.

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