Customer Service Assistant

7 days ago


Columbus, United States Percepta House Full time
Job DescriptionJob Description

Job Title: Customer Service Assistant

Location: Columbus, OH

Position Type: Full-time


Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Assistant. The ideal candidate will be enthusiastic about assisting customers, resolving inquiries, and ensuring a seamless experience throughout their interactions with our company.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, live chat, or social media platforms.
  • Provide accurate information regarding products/services, pricing, shipping, and delivery.
  • Assist customers with order placement, modifications, cancellations, and returns.
  • Resolve customer complaints or issues in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
  • Escalate complex inquiries or complaints to the appropriate department or supervisor for further assistance.
  • Maintain a thorough understanding of our products/services, promotions, and company policies to effectively address customer needs.
  • Collaborate with other team members to continuously improve processes and enhance the overall customer experience.
  • Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and future reference.
  • Stay updated on industry trends, competitor activities, and best practices in customer service to remain competitive in the market.

Requirements:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving abilities and the ability to handle challenging situations with patience and tact.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
  • A passion for helping others and a genuine desire to exceed customer expectations.


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