Director of IT SaaS Operations
2 weeks ago
- This position manages the day-to-day operations for incident management, service requests, provisioning requests, as well as maintaining an accurate account of available resources for capacity management.
- Responsible for coordinating and facilitating all changes implemented on our environment
- Ensure appropriate engagement across teams and root cause analysis of prod issues
- Collaborate with platform, network, App Support, business and release automation teams to build effective and efficient operations framework
- Responsible for the management of globally distributed technical teams within App Eng.
- Provide leadership and direction to direct reports focusing on service excellence.
- Oversees system performance, availability, and 24 x 7 operational support
- Proactive management, maintenance and monitoring of services to ensure SLAs are reliable and available
- Direct the team to develop, drive and report on the key performance metrics of the operations organization
- Responsible for communicating risks, outages, and changes that may affect the uptime of clients’ environments to both internal peer groups and leadership teams.
- Constantly evaluate operating procedures looking for methods to improve efficiency, identify and mitigate defects in operating procedures.
- Ensure that the infrastructure's operating procedures meet or exceed current standards
- Responsible for Operational Governance including operational reporting and analysis
- Working knowledge of IT Operations in a SaaS environment
- Ability to be hands on and solve problems efficiently, not just delegate
- Proven effectiveness in both Windows and Linux environments
- Expertise in implementing automated methods to accomplish platform & service deployments at large scale
- Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
- Strong vendor management and partner relation skills
- Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders.
- Ability to manage competing priorities and coordinate cross-functional work teams toward task completion
- Ability to identify, prioritize and escalate issues as needed
- Ability to influence and lead change, - Proven ability to deliver despite obstacles
- Ability to work within a 24/7 environment across multiple time zones
- Bachelor’s degree in Computer Science, Engineering, Business or related fields, and 10+ years of progressive IT experience with at least 5-7 years of management experience
-
Marketing Coordinator
3 days ago
New York, United States LTV SaaS Fund Full timeThis is a unique opportunity to join a successful SaaS organization that is well-positioned for its next growth phase while learning valuable skills, gaining experience, and developing expertise.The Marketing Coordinator helps execute dynamic cross-channel digital marketing strategies that generate leads, increase website traffic, and drive new customer...
-
SAAS Sales Director
6 days ago
New York, United States Fulcrum Digital Inc Full timeJob DescriptionWho are we?Culinary Digital Inc. is a leading food-tech platform that offers an integrated suite of culinary products and technology solutions for the foodservices industry. It is a Fulcrum Group LLC company; group companies include Fulcrum Digital LLC. and Fulcrum Worldwide Pvt. Ltd.The Role:The role we are seeking a dynamic and...
-
Vice President of Investor Relations
1 week ago
New York, United States LTV SaaS Fund Full timeThe Opportunity: This position will be responsible for fundraising, developing and executing an effective investor communications strategy, performing financial analysis, presenting annual reports, and maintaining strong relationships with investors. The Vice President of Investor Relations will have a proven track record of success and work closely with...
-
Account Executive
2 weeks ago
New York, United States TrovaTal Full timeJob DescriptionJob DescriptionCompany Overview:Our client is an innovative SaaS company based in New York City, specializing in providing cutting-edge automation technology solutions for the healthcare and related industries. With a commitment to streamlining workflows and developing more intuitive efficiencies in the healthcare sector, our client is at the...
-
Account Executive
Found in: Resume Library US A2 - 7 days ago
New York County, New York, United States TrovaTal Full timeCompany Overview: Our client is an innovative SaaS company based in New York City, specializing in providing cutting-edge automation technology solutions for the healthcare and related industries. With a commitment to streamlining workflows and developing more intuitive efficiencies in the healthcare sector, our client is at the forefront of driving...
-
Marketing Director
3 days ago
New York, United States Fulcrum Digital Inc Full timeJob DescriptionCompany Overview:Culinary Digital is a leading food-tech platform that offers an integrated suite of culinary products and technology solutions for the foodservices industry. Our innovative platform provides a comprehensive suite of tools and resources tailored to meet the evolving needs of the culinary industry from planning, operations and...
-
Director of Quality Assurance
6 days ago
New York, United States CareerBuilder Full timeOur client is a SaaS software company that builds a best-in-class software platform for finance and legal professionals to make timely, informed decisions about investment opportunities. They currently need a Director of QA to lead and manage a team of 8 QA Engineers in an effort to transition to an automated environment. Qualified candidates will have 10+...
-
Clinical Operations Director
7 days ago
New York, United States Goodwill Industries Of Greater New York Full timeJob DescriptionJob DescriptionPosition Title: Clinical Operations Director Reports To: Sr. Vice President of Behavioral Health Services Cost Center: Various Location: Multiple Sites/ In PersonGeneral Purpose:In collaboration with the Senior Vice President of Behavioral Health Services, the Clinical Operations Director is responsible for the oversight of the...
-
Director of FP&A
7 days ago
New York, United States The Execu|Search Group Full timeA business services company in New York City is currently seeking an experienced professional to join their staff as their new Director of Financial Planning & Analysis (FP&A). Working closely with Revenue leaders, the Director of Financial Planning & Analysis (FP&A) will be responsible for forecasting and analyzing top line metrics, influence resource...
-
Head of Sales
7 days ago
New York, United States eatOS POS Inc. Full time $30,000 - $120,000Head of Sales - Restaurant Technology Sales (SaaS and POS)WHO WE ARE:Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community...
-
Director Of Operations
2 weeks ago
New York, United States Mai Placement Full timeJob DescriptionJob DescriptionDirector Of OperationsBrooklyn, NY150kJoin our dynamic team at [Fast Growing CPA Firm] as the Director of Operations. We are seeking a motivated and experienced individual to oversee the day-to-day operations of our firm. As a vital member of our leadership team, you will play a key role in driving efficiency, productivity, and...
-
Director of Operations
7 days ago
New York, United States Catholic Charities Community Services Full time**Description** **Summary** The Unaccompanied Minors Program primarily serves immigrant children who are or have been detained temporarily by the federal Office of Refugee Resettlement. The Director of Operations will manage, coordinate, and report on contract compliance, operational, administrative, and financial aspects of the Program. The Director of...
-
Director of Operations
7 days ago
New York, United States Gem Full timeJob DescriptionJob DescriptionDescription:We are seeking a highly skilled and motivated individual to join our pawnbroker company as the Director of Operations. As the Director of Operations, you will play a crucial role in overseeing our multiple locations and leading a team of District Leaders. This position requires exceptional leadership abilities, a...
-
Director of Operations
6 days ago
New York, United States Grand St. Settlement Full timePLEASE DO NOT USE LINKEDIN's EASY APPLY. Only candidates who apply following the email instructions at the bottom of the job posting will be considered. A thoughtful cover letter is essential. TITLE: Director of Operations LOCATION: New York, NY (Lower East Side) REPORTS TO: Chief Operating Officer SCHEDULE: Onsite M-F, generally 9-5, some evenings and...
-
Director of Operations
2 weeks ago
New York, United States Urban Pathways, Inc. Full timeJob DescriptionJob DescriptionSalary commensurate with experience Join UP! We are lighting the path home, one person at a time.About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways...
-
Director of Operations
7 days ago
New York, United States La Cima Elementary Charter School Full timeJob DescriptionJob Description[This position is for the 2024-2025 School year. The role will be expected to begin July 1, 2024.] This position is required to be in the building during school hours on a rotation. [7AM-4PM Mon-Fri] This is a year-round position. There will be some weekend and evening work required. ROLE SUMMARYThe Director of Operations...
-
Director of Operations
Found in: Appcast US C2 - 1 week ago
New York, United States Wildflower Studios Full timeCompany DescriptionWildflower Studios is New York's premier TV and Film production facility designed to meet the evolving needs of modern storytelling. Located in Queens, just minutes away from Manhattan, our self-contained creative campus features state-of-the-art studio suites, expansive stages, and dedicated support spaces for seamless end-to-end...
-
Director of Operations
Found in: Appcast US C2 - 1 week ago
New York, United States Grand St. Settlement Full timePLEASE DO NOT USE LINKEDIN's EASY APPLY. Only candidates who apply following the email instructions at the bottom of the job posting will be considered. A thoughtful cover letter is essential. TITLE: Director of OperationsLOCATION: New York, NY (Lower East Side)REPORTS TO: Chief Operating OfficerSCHEDULE: Onsite M-F, generally 9-5, some evenings and...
-
Director of Operations
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
New York, United States Grand St. Settlement Full timePLEASE DO NOT USE LINKEDIN's EASY APPLY. Only candidates who apply following the email instructions at the bottom of the job posting will be considered. A thoughtful cover letter is essential. TITLE: Director of OperationsLOCATION: New York, NY (Lower East Side)REPORTS TO: Chief Operating OfficerSCHEDULE: Onsite M-F, generally 9-5, some evenings and...
-
Director Of Operations
2 weeks ago
New York, United States Mai Placement Full timeJob DescriptionJob DescriptionDirector Of OperationsBrooklyn, NY150K plus Bonus (around 100k)We are seeking a highly skilled and experienced Director of Operations to join our team. The ideal candidate will have a strong background in either homecare or ABA and possess exceptional leadership and organizational abilities.Responsibilities:1. Strategic...