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Tier III Help Desk Specialist
3 months ago
Hartwig Staffing is partnered with a company based out of the DMV area that is looking to add a contract Tier III Help Desk Specialist to their team. Compensation for this role is up to $50 per hour. This is an on-site position.
Requirements:
- Associate degree with 5+ years of relevant experience.
- Required experience with ServiceNow ticketing system.
- Flexibility to support a rotating 24/7 schedule.
- Ability to work onsite at GSA Headquarters in Washington DC, 3-5 days per week as needed.
- Strong communication and collaboration skills with diverse stakeholders.
- Friendly, helpful attitude with good interpersonal skills and empathy.
- Excellent skills in Microsoft Office (Word, Excel, etc.).
- Knowledge of G Suite applications (Sheets, Docs, Slides) is a plus.
- Ability to train end users on common technical issues.
- Capable of providing technical support over the phone.
- Strong problem-solving skills and abstract thinking.
- U.S. Citizenship.
- Ability to obtain and maintain a Public Trust clearance.
Why you want the job:
- Great benefits: health, 401K, PTO, work-life balance, yearly bonus.
- A growing and stable company.
- Great company culture.
- Remote position.
No C2C or sponsorship is available at this time.
