Receptionist - Director Of First Impressions

2 weeks ago

Rockville, United States Z Family Law Full time
Job DescriptionJob Description

Are you ready to join one of the fastest-growing family law firms in the Washington, DC metropolitan area that has been recognized on the Inc. 5000 list? As a Receptionist, you will join a team that is committed to excellence, client satisfaction, and continuous growth. Here, we don't just offer a job; we provide an environment that challenges you to strive for personal and professional growth.


We create new beginnings for clients and our vision for this team is to create a culture where employees who work here understand the impact that they are making--not only in the lives of clients, but in our community. Every new beginning is an opportunity for people's lives to be changed and we are looking for people who want to be part of a life-changing experience.


The Legal Receptionist is a critical member of our Client Care Coordination Team--the Receptionist works closely with the Intake Specialists and Client Relationship Manager to deliver an incredible experience to both clients and potential new clients. The Receptionist is our director of first impressions and assists clients, potential clients, opposing counsel, vendors, and courthouse personnel.


Compensation is based on your expertise and proficiency level. We offer a comprehensive benefits package, including health insurance contributions, employer-matched 401(k), employer-sponsored life insurance, short-term disability coverage, complimentary parking, and paid time off.

Compensation:

$20 - $22 hourly

Responsibilities:
  • Catalog and organize information for data entry including maintaining mailing lists of clients and referral sources, organizing marketing outreach projects, and managing the firm’s databases--Previous experience with Asana is a huge bonus
  • Receive phone calls and visitors to the office and facilitate phone appointments and in-office appointments
  • Keep track of firm conference rooms and events
  • Keep the firm’s plants alive
  • Sort all incoming mail and packages delivered to the law firm and process mail according to firm policies
  • General office tasks including copying, faxing, or e-mailing various documents at the request of the legal production team
  • Complete errands within walking distance of our office building
  • Work on cases within a team environment where collaborating with colleagues is the expectation, not the exception
Qualifications:
  • The most important qualifications are that you: (1) understand the importance of delivering an incredible client experience, (2) have an excellent skill set for compiling and organizing information, (3) have a true passion for helping others through a difficult time in their lives; (4) possess a proficiency for problem-solving, (5) are comfortable in the role of “Director of First Impressions” to everyone we meet
  • You are happy in fast-paced work environments, enjoy working in a team, and have an empathetic approach to clients
  • If you see family law as an opportunity to help clients reimagine their lives, you will like the way we think
  • You appreciate the value of streamlined policies and procedures to ensure that each client receives excellent representation, and you are comfortable adapting your personal style to incorporate our high standards of care
  • Skills and experience are important and valued, but your personality, character, intelligence, and integrity are extremely important considerations
  • We are growing, and you will be called upon to wear many hats. You are someone who is not afraid to pitch in and help where the team needs it
  • You enjoy spending time with a good spreadsheet and are comfortable with technology
  • You are someone who will happily follow the office protocols regarding COVID-19
About Company

We are Z Family Law, and we don't write endings -- We Create New Beginnings. By pairing legal strategy with logistical concierge-style support, we guide our clients through life's unexpected challenges so they can build their best lives.


We provide family law and estate planning services to help reorganize and protect families in Maryland and the District of Columbia.


We strive to create a culture where every employee is thoroughly engaged and understands how his or her role fits in the big picture. We trust each other implicitly and hold each other accountable for excellent work, meeting deadlines, and hitting budgets. Our team enjoys hanging out with each other, and we regularly devote company time to personal and professional development.

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