Field Support Representative

2 months ago


Placentia, United States Vitu Full time
Job DescriptionJob DescriptionAbout Vitu
Trusted by many of the nation's largest auto dealers, Vitu provides the automotive industry with an on-demand electronic registration and title management solution. We are actively seeking a Field Support Associate for a full-time position.

Position Overview
The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives with the following DMVdesk related duties:
  • Live scanning (fingerprinting)
  • Vin verifications
  • DMVdesk Logbook cleanup
  • Computer, printer, and monitor setups
  • Drafting floor plans and document collection
  • Software installation
  • Assist with DMV document preparation
  • Assists with DMVdesk technical support tickets
Required skills:
  • Able to deliver a high level of customer service
  • Excellent communication and training skills
  • Excellent follow-up and problem-solving skills
  • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
  • Ability to adapt to a fast-changing environment
  • Time management skills
  • Ability to work either alone or on a team, with limited supervision
  • Must be self-motivated and eager to learn
The Field Support Associate works very closely with Account Executives within a region to ensure that all clients are seen on a regular basis and that all issues and concerns are addressed in a timely manner. As part of ongoing education for the position, the Field Support Associate will:
  • Attend RMP online classes
  • Learn the rules and regulations on various DMV transactions
  • Ride-along with the Registration Support team to assist with the processing of DMV paperwork
  • Learn how to complete DMV paperwork
  • Learn the Business Partner Automation regulations
  • Learn how to use DMVdesk

 

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