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Delivered Services Manager

2 months ago

Richmond, United States Electrical Equipment Company Full time
Job DescriptionJob Description

Delivered Services Manager


Electrical Equipment Company (EECO), a full line wholesale electrical distributor with expertise in industrial automation, provides a combination of capabilities including onsite assessments performance evaluations, data driven recommendations, repair options, and supply chain optimization. We are seeking an experienced Services Manager responsible for the delivery of our existing services and building out new capabilities. The ideal candidate for this role will be based in Central Virginia.

Position Summary

The Service Manager, located in Richmond, VA, will lead a team providing a portfolio of insourced and outsourced factory automation and component part services to industrial and OEM's. This position will implement a business strategy, collaborating with suppliers, service providers, and internal teams, to expanding and developing our new position in site support to include parts, repairs, training, engineered services, startups, support contracts, and EECO delivered services. Supporting all EECO locations, the scope of responsibilities include leadership, personnel development, capability development, service delivery, and proposal development for the Service Operations team. This position will focus on all aspects associated with the successful and profitable delivery of EECO's Services offering.


Responsibilities include:

  1. Developing and executing an annual business plan, defining financial goals and business objectives consistent with corporate objectives.
  2. Optimizing organizational structure, third party services, and technology for in-sourced and out-sourced functions; focusing on the customer experience.
  3. Staffing, training, and development of the Service Operations Team.
  4. Define measures of success (KPI's) for each delivered service
  5. Meet or exceed all service KPI's related to: Engineering Service, Repairs, Training, Support Contracts, ASP's, and Custom Panel Program

Position Requirements:

  1. BS in Electrical (preferred) or Mechanical Engineering, Computer Science, or similar experience
  2. 5+ years demonstrated leadership experience with P&L or budget responsibility.
  3. Minimum 5 years' experience successfully running a field services business
  4. Application experience with PLC and/or DCS control systems (particularly Rockwell), including I/O schemes, HMI, and common industrial communication methods.
  5. Familiarity with electrical drawings including One-lines, wiring & schematics, physical drawings, equipment technical specifications, and engineering data sheets.
  6. Fundamental knowledge of National Electrical Codes (NEC), National Fire Protection Association (NFPA), UL-508, & IEEE 522 codes. Fluent with industrial site safety requirements.

EECO offers a competitive compensation and benefit program. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.