Appointment Scheduler

4 weeks ago


New Port Richey, United States Bayonet Plumbing Full time
Job DescriptionJob DescriptionBayonet Plumbing, Heating, and Air Conditioning is in need of an Appointment Scheduler
Various Shifts Available – Days, Nights, Weekends
Responsibilities
  • Manage incoming and outgoing mail, emails, and faxes
  • Interact with customers via email to provide information
  • Use computer system to track, gather information, and/or troubleshoot customer issues
  • Process transactions and reply to inquiries about services
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Schedule appointments and field customer questions
  • Address problems and requests by transmitting information or providing solutions
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Enter data in computer system and maintain logs/records of calls, activities and other information
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Show care and compassion for customers
  • Maintain the highest level of customer service
  • Effective communication with all other dispatchers and persons in the office
  • Ability to work as a team
  • Ability to work in a very fast paced, high pressure environment
Required Skills
  • Email/Outlook Experience 1-2 years minimum 
  • Excellent communication skills, including active listening
  •  Service-oriented and able to resolve customer grievances
  •  Proficient computer skills
  •  Proficient phone/communication skills
  •  Great attention to detail
  •  Ability to multitask
  •  Must be willing to work on varied evenings and weekends.
  •  HVAC or Plumbing office experience a plus
Education and Experience:
  •  High school diploma or equivalent
  •  Customer Service Experience Required
Benefits:
  • Medical Insurance
  • Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance 
  • 401K
  • Company paid Life Insurance and Long Term Disability Insurance.
  • Bonus commission package

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