20023 - Service Desk Rep II

3 weeks ago


Montgomery, United States Hyundai Autoever America Full time
Job DescriptionJob Description

20023 – SERVICE DESK REPRESENTATIVE II

PURPOSE
To ensure that equipment is maintained, and analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

CBU:  HMMA 

ESSENTIAL FUNCTIONS

  •     45% - Install, maintain, setup, troubleshoot and configure PCs, laptops, printers and peripherals 
  •     15% - Perform imaging system administration 
  •     10% - Open/Close and update work history via the Helpdesk application 
  •     10% - Backup/Restore user profiles and data 
  •     10% - Document, maintain, upgrade or replace hardware and software
  •     5% - Adhere to naming standards and labeling of all assets 
  •     5% - Adhere to Helpdesk standards and procedures to ensure priorities and goals are met

REQUIREMENTS

  •     Associates Degree or related experience
  •     3+ years of experience maintaining and repairing computers
  •     Good understanding of networking
  •     Good troubleshooting skills
  •     Required certifications - A+, Network+ 
  •     Preferred certifications - CCNA, MCP

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