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Family Support Case Aide

3 months ago

Jamaica, United States FORESTDALE INC. Full time
Job DescriptionJob DescriptionBackground:


Forestdale is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in NYC. Forestdale operates out of three offices to better serve the families of Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next amazing generation of children, and youth successfully launch into adulthood. Forestdale’s mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.”

Job Summary:


Forestdale Inc. Preventive Service Program is a family support program for families facing or experiencing challenges which can impact their ability to parent their children. The program is designed to assist families in meeting the individual and family challenges in their lives. The program Case Aides assist the Case Planners to locate and enroll the family in concrete services and connect them to resources that will help to address the individual and family needs. Case Aides also escort families to appointments for support and guidance in navigating systems.


Salary Range: $23.08/hr to $26.65/hr

Major Responsibilities/Activities

  • Initiate and maintain regular contacts with families in their homes
  • Establish a trusting relationship with families
  • Provide assistance to clients with applications to concrete services like fair hearings and public assistance and establish contact with community resources
  • Assist in making and attending health and human service appointments, including activities related to employment and educational goals.
  • Assist parents to improve their skills to optimize the home environment for the child’s well-being and safety
  • Responsible for weekly paperwork, including descriptive narrative of each home and office visit.
  • Entry of documentation required for all program systems (CARA, Connections, PROMIS)
  • Assist case planners to enroll clients in services.
  • Assist in monitoring clients use of services for mental health and/or substance abuse

Minimum Requirements

  • Bachelor’s Degree in Social Work or related human service field
  • Self-motivated, organized, compassionate and creative
  • Have a working knowledge of the child welfare and family court systems.
  • Bilingual (Spanish) strongly preferred
  • An understanding and respect for community needs and cultures
  • Willing and capable of working with multicultural families
  • Ability to develop working relationships with children and adults using good interpersonal skills,
  • Organizational, verbal, and written communication skills
  • Ability to accommodate a flexible work schedule, including evenings and weekends
  • Ability to travel in and around the metropolitan New York City region
  • Ability to maintain composure and function well under stress

Additional Information:

Forestdale Inc. is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Forestdale Inc. is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.