Restaurant Management

We have an exciting opportunity for you to join our team Welcome to 3 Brothers Restaurants - we operate all Jack in the Box restaurants in the Portland, Vancouver, and Salem Metro areas We are looking for individuals like you who are able to bring our values of Quality People, Service, Food, and Restaurants to life in our locations and is passionate about flawless execution of restaurant systems and processes.

POSITION SUMMARY:

Responsible for managing the overall operation of 2-5 Jack in the Box units. Uses discretion in daily management decisions with accountability for ensuring effective execution of Jack in the Box, Inc. systems. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

This position builds on your previous leadership experience at quick serve, fast casual, or sit-down dining and will be based in the Southern Washington trade area (Vancouver, Washougal, Battleground, Longview/Kelso) and will report to a Regional Director. Salary for this role is in line with Washington salary requirements and is set at $67,724.80, moving to $78,249.60 beginning January 1st, 2025. The position carries medical, dental, vison, and a great bonus program.

Operating structure: Regional Director - Associate District Manager - Hourly Restaurant Manager - PIC - Team Leader. This job is a hands on, recruiting and developing a team to achieve results utilizing Jack in the Box systems.

In this role, you will be the face of Jack in the Box in the territory and is considered by supervisors, peers, and direct reports to be an "expert" in leadership, communication, and use of systems. Skills include proficiency, understanding, and use of MS Office applications (Outlook, Word, Excel, Powerpoint), phone applications, and JIB technology applications and hardware.

Effectively staffs each restaurant with a trained and developed hourly Restaurant Manager who achieves restaurant metric standards. Manages cost to benefit ratio of each decision to adhere to organizational guest service and cost centric mindset. Makes recommendations based on fact and experience considering both short and long-term.

AVAILABILITY:

Open availability to all days, all shifts. Is "on call" due to the nature of the position and is responsive to phone calls and written communication in a timely manner dictated by the urgency of the situation. Typically takes 1-2 days off during the week or 1 day during the week and Sunday off. Routinely works 50+ hours per week over a multitude of dayparts including nights and weekends. Is considered a "team player" and can pivot availability based on business need.

KNOWLEDGE/SKILLS/ABILITIES:

Is a self-starter who takes initiative with limited direction. Demonstrates integrity and ethical behavior. Must be at least 18 years old. ServSafe certified. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment. Proficient knowledge of personal computers and related software applications. Must possess a valid license, insurance, and use personal vehicle for travel to other restaurants/business locations as required. Proven analytical skills; and good organization and planning skills.

REQUIREMENTS:

Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-65 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

Ability to operate personal motor vehicle and carries minimum insurance requirements.

KEY DUTIES/RESPONSIBILITIES:

• • Self-Knowledge: Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings.

    KEY DUTIES/RESPONSIBILITIES:

    
    
    • Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient amount of employees; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions. Creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations.
    
    
    • External Service: Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
    
    
    • Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each month, including Income Statements, guest service reports, online feedback, local health and fire inspections, Food Safety checklist compliance, and Jack in the Box, Inc. brand inspection/consultations/audits, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with office resources as needed. Focuses efforts on increasing restaurant sales and profitability. Considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.
    
    

    SELECTION SKILLS/QUALITIES:

    
    
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
    
    
    • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
    
    
    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    
    
    • Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
    
    
    • Business Acumen: Knows how businesses work; considered an expert in all things related to Jack in the Box field operations; knowledgeable in current and possible future policies both within the organization and with external regulatory agencies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
    
    
    • Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
    
    
    • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    
    
    • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly
    
    
    • Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
    
    
    • Problem Solving and Decision Quality: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
    
    

REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.