Admissions Specialist
2 months ago
Shifts available include: Sunday through Thursday, 1 pm to 10 pm
Tuesday through Saturday, 1 pm to 10 pm
I. POSITION SUMMARY:
This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment.
II. PRIMARY DUTIES AND RESPONSIBILITIES:
- Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system.
- Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
- Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information.
- Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members.
- Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
- Advocate for potential clients both internally and externally to clear any roadblocks to admission.
- Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary.
- Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
- Send appropriate follow up materials - included screening summary letters, drug screens, etc – to referral sources where warranted.
- Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information.
- Track all potential patients not admitted to the appropriate level of care via and follow up where appropriate in an effort to convert to admission.
- Complete all assigned on ongoing trainings and competencies.
- Record daily all patient-related activities in the Customer Relationship Management system using clear, concise, accurate documentation.
III. ESSENTIAL JOB REQUIREMENTS:
A. Education and Experience:
- Minimum two years of undergraduate studies or 5 years relevant work experience required. Bachelor’s degree preferred. CRSS certification a plus.
- Knowledge of chemical dependency preferred.
- Customer service and/or sales experienced required.
- Computer data entry skills required – type 40 wpm required. Customer Relationship Management software experience preferred.
B. Knowledge, Skills and Abilities:
- Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 C.F.R. “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information. This position has unrestricted access to identifying information and health information concerning patients, potential patients, and participants.
- Be an example of our core values daily and hold yourself accountable to Bradford standards, policies and procedures.
- Must have excellent listening skills combined with ability to interpret and apply what you hear.
- Must possess strong attention to detail.
- Must be self-motivated and able to work under minimal supervision.
- Must be able to bond in a professional manner with potential patients and families.
- Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted).
- Must have valid driver’s license and a safe driving record and reliable transportation.
- Must exhibit high energy level and convey care and empathy while answering calls and completing consultations.
- Must be emotionally and physically capable of functioning under stressful situations.
- Must be able to operate in a metrics driven culture.
- Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families.
- Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
- Possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information.
- Must be able to accurately discuss all services Bradford provides.
- Ability to identify and escalate priority issues.
- Regular attendance, consistently punctual and dependable for all scheduled shifts.
- Displays a willingness to be flexible with daily schedule.
- Other duties as assigned.
- If recovering, two (2) years of continuous verifiable sobriety.
We have other current jobs related to this field that you can find below
-
Client Support Specialist
2 months ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob DescriptionJob Description Position Title:Client Support SpecialistDepartment:OperationsReports to:Property ManagerEmployment Status:Full-TimeFLSA Status:Non-ExemptDate Created:July 2021 SummaryThe primary purpose of this position is to provide front-office, client-facing support to on-site property management operations. All activities must...
-
Animal Care Specialist
1 month ago
Birmingham, United States Greater Birmingham Humane Society Inc Full timeJob DescriptionJob DescriptionDo you have animal handling and kennel experience? If so, we have a Full-Time Animal Care Specialist opportunity for at the Animal Care and Control facility! We offer competitive pay and benefits such as medical, dental, vision, paid time off, pet care discounts and more! Please visit www.gbhs.org for more information.Animal...
-
Animal Care Specialist
2 months ago
Birmingham, United States Greater Birmingham Humane Society Inc Full timeJob DescriptionJob DescriptionAnimal Care SpecialistSnow Drive Facility - Adoption Center POSITION SUMMARY The Greater Birmingham Humane Society (“the GBHS”) is a progressive animal welfare shelter whose mission is to rescue, rehabilitate, and rehome homeless, abused, neglected and abandoned animals. We are committed to an open admissions policy, animal...
-
Inpatient Navigator, RN
3 weeks ago
Birmingham, United States Complete Health Full timeJob DescriptionJOB SUMMARY:Under direction of the Director or Nurse Manager of Value Based Care, the Inpatient Navigator acts as a liaison between the patient and/or caregiver, the Transitional Care Manager (TCM), community healthcare providers, and external vendors by visiting admitted patients to discuss the hospitalization course, discharge plan, and post...
-
Inpatient Navigator, RN
2 months ago
Birmingham, United States Complete Health Full timeJob DescriptionJOB SUMMARY: Under direction of the Director or Nurse Manager of Value Based Care, the Inpatient Navigator acts as a liaison between the patient and/or caregiver, the Transitional Care Manager (TCM), community healthcare providers, and external vendors by visiting admitted patients to discuss the hospitalization course, discharge plan, and...
-
Inpatient Navigator, RN
2 months ago
Birmingham, United States Complete Health Full timeJob DescriptionJOB SUMMARY: Under direction of the Director or Nurse Manager of Value Based Care, the Inpatient Navigator acts as a liaison between the patient and/or caregiver, the Transitional Care Manager (TCM), community healthcare providers, and external vendors by visiting admitted patients to discuss the hospitalization course, discharge plan, and...
-
Orthopedics- Foot
2 months ago
Birmingham, United States SourceMD Full timeOrthopedics, Foot & Ankle Surgeon- Birmingham AL Area ABOS Certified in Orthopedic Foot and Ankle Surgery Foot and Ankle fellowship, prefer a new grad Comfortable with diabetic foot and total ankle Excellent earning potential, built in referral base Replace existing F & A Surgeon wife took a position in CA All orthopedic sub-specialties represented Work...
-
Patient Advocate
1 week ago
Birmingham, United States Complete Health Full timeJob DescriptionJOB SUMMARY: Under direction of the Nurse Manager of Value Based Care or Lead RN Care Manager, the Patient Advocate provides and facilitates communication of basic health information and performs clerical, clinical documentation, and other support services for patients in the Chronic Care Management (CCM) and Transitional Care Management...
-
Clinical Assistant Special Care Unit
2 months ago
Birmingham, United States Children's of Alabama Full timeJob Summary Works under the supervision of RNs and LPNs to provide assistive care and communication for patients, team members, professional, and technical staff, and visitors. Education High school diploma or equivalent. Candidate must have at least one of the following: Six months of patient care experience within the last two years. Enrolled in...
-
Customer Service Specialist
3 weeks ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob Description Job Description Summary The primary purpose of this position is to provide customer service to tenants, landlords, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides information in person, via email, and over the phone, respectfully listening and communicating to help resolve problems....
-
New Contracts Specialist
2 months ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob Description Job Description Summary The primary purpose of this position is to perform program and administrative tasks to ensure full program leasing by eligible participants. The incumbent receives applications, verifies information, determines initial eligibility and continued eligibility, notifies applicants of the decision rendered, and assists with...
-
Customer Service Specialist
2 months ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob DescriptionJob DescriptionSummaryThe primary purpose of this position is to provide customer service to tenants, landlords, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides information in person, via email, and over the phone, respectfully listening and communicating to help resolve problems....
-
Geriatric Medicine
2 months ago
Birmingham, United States The Cigna Group Full timeEvernorth Home Based Care (ENHB), a division of The Cigna Group, is the premier home-based healthcare provider and medical services company. We are an innovative, multi-specialty practice experiencing tremendous growth nationwide. **Duties & Responsibilities:** General duties: - Function as day-to-day clinical leader, providing decision support to...
-
New Contracts Specialist
4 days ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob DescriptionJob DescriptionSummaryThe primary purpose of this position is to perform program and administrative tasks to ensure full program leasing by eligible participants. The incumbent receives applications, verifies information, determines initial eligibility and continued eligibility, notifies applicants of the decision rendered, and assists with...
-
New Contracts Specialist
2 months ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob DescriptionJob DescriptionSummaryThe primary purpose of this position is to perform program and administrative tasks to ensure full program leasing by eligible participants. The incumbent receives applications, verifies information, determines initial eligibility and continued eligibility, notifies applicants of the decision rendered, and assists with...
-
Activity Director
17 hours ago
Birmingham, United States Birmingham Nursing and Rehabilitation Center Full timeUnder the direction of the Executive Director, the Activity Director is responsible for planning and directing a program of diversified activities for residents of the Facility. The activity program must meet the interests and the physical, mental, and psychosocial needs and well-being of each resident. The goal of the activity program is to provide mental...
-
Special Programs Specialist
2 months ago
Birmingham, United States Housing Authority of the Birmingham District Full timeJob DescriptionJob DescriptionSummaryThe primary purpose of this position is to support the Department of Rental Assistance with the case management of program participants in special programs. The incumbent maintains a caseload and is responsible for the programmatic and administrative functions associated with the participants' eligibility in the...
-
RN Lead Care Manager
2 months ago
Birmingham, United States Complete Health Full timeJob DescriptionSUMMARY OF JOB DUTIES: Under the direction of the Nurse Manager of Care Management, the Lead Care Manager, RN is responsible for the overall performance of the Chronic Care Management (CCM) and Transitional Care Management (TCM) programs and staff in their assigned Care Pod(s). The Lead Care Manager, RN provides clinical and administrative...
-
CEO/Facility Administrator
2 days ago
Birmingham, AL, United States SCA Health Full timeCEO/Facility Administrator - Birmingham Outpatient Care Center HTML HTML Full-time Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and...
-
Physician (MD) (DO)
2 weeks ago
Birmingham, United States Southern Immediate Care Inc Full timeJob DescriptionJob DescriptionPOSTION: URGENT CARE PHYSICIANREPORTS TO: MEDICAL DIRECTORSUMMARY:This position is primarily responsible for assisting in examination and treatment of patients.ESSENTIAL DUTIES AND RESPONSIBILITIES:The below statements are intended to describe the general nature and level of work being performed by people assigned to do this...
