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Membership Advisor

1 month ago

Miami, United States Method X Fitness Full time
Job DescriptionJob DescriptionWe are looking for an energetic goal driven person with great communication skills, passion for fitness and who can lead by example. Method X Fitness is dedicated to inspiring the athlete in every individual and to support each team member.

As one of our Membership Advisors your earning potential is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation. The Membership Advisor reports to the Club Manager.
Responsibilities

  • Achieve or exceed individual membership sales goals: 
    • Convert inquiries (phone/web) into appointments
    • Close prospects
    • Generate leads thru prospecting, networking and member referrals
    • Organize activities each month that include strategic outreach and revenue generation
    • Develop and implement effective outreach plans to generate new sales leads
    • Promote and attend club social events
    • Develop professional relationships with new and existing members
    • Develop and implement effective special events inside and outside the club
  • Adhere to and implement Method X Fitness’s policies and procedures.
  • Implement and adhere to all steps of the Method X Fitness sales process: 
    • Greet and interview (needs assessment)
    • Provide value based presentation of Method X Fitness Brand and Method X Fitness Programs and Services
    • Tour of Method X Fitness facility
    • Close and Commitment
    • Schedule and follow up on all initial appointments with new members including Fitness Consults
    • Implement and adhere to lead tracking system
    • Accurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)
    • Provide daily sales information to Manager
    • Follow-up on all incomplete membership agreements to ensure signatures and billing information are complete.
  • Achieve or exceed ancillary service goals: 
    • Provide information and benefits regarding Personal Training Programs (other ancillary services may be applicable depending on location)
    • Effectively utilize Fitness Manager, Personal Trainers to assist in the needs assessment and sales process of Prospect/Member
  • Follow-up and customer service with prospects/members: 
    • Follow SOP regarding new member follow up
    • Follow up with prospects/members and ensure all appointments are scheduled
    • Assist in resolving member concerns
    • Make low usage calls
    • Handle membership cancellations to improve retention
  • Must keep knowledgeable of and participate in all club services, programs and products: 
    • Personal Training
    • Group Exercise Classes
    • All Method X Fitness Classes
    • Special Events
  • Attend all scheduled meetings
  • Keep current knowledge of key competitors including; location, pricing, promotions, programming and equipment.
  • Perform other duties as required.
*Responsibilities may be changed based on current SOPs.

Qualifications

  • Qualifications 1-3 years of sales experience with a proven track record of success
  • Competitive drive to succeed in a commission sales and performance based culture, Excellent customer service and communication skills Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives.
  • Must be able to work with flexible schedules, weekends and holidays if necessary
  • High School Diploma or GED required
  • Must be fluent in English and Spanish
Compensation

  • $15 per hour plus commission
  • Aggressive incentive plan based on sales commissions
  • Free access to gym classes