Directional Drill/Vibratory Plow Operator

3 months ago

North Branch, United States Mercury Broadband Full time
Job DescriptionJob Description

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these “last-mile” customers was developed by extending high-capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout the Midwest.

Position Summary: The Fiber Services Team of Mercury Wireless builds and services all of Mercury’s fiber network. The technician should be professional in attitude and appearance and engaged with other team members and construction manager’s needs. Fiber Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Fiber Team Leader.


Location: Lapeer County, MI

Position Type: Full-time

Compensation: $19.00-$25.00 per hour based on experience

Benefits: Health, Vision and Dental Basic Insurance, STD, LTD, 401k, Paid Time Off


Key responsibilities and accountabilities:

  • Installation of fiber plant equipment at Mercury design premises
  • Assist with new fiber plant construction, vaults, pedestals and conduit
  • Drill and Plow Operations
  • Interact with customers, land owners and inspectors and represent the company in a professional manner
  • Troubleshoot customer equipment at premises
  • Troubleshoot and resolve network outages
  • Responsible for assigned work orders ensuring completion and closeout
  • Assist Fiber Team Leader and Fiber Foreman with running crews
  • Assist in training OSP Technician I and II if in higher positions
  • Manage vital business relationships and troubleshoot complex issues
  • Respond to and facilitate resolution of Network tickets
  • Assist with new site construction, planning and ordering materials

Skills & Requirements:

  • Follow directions from Fiber Foreman and Fiber Team Lead
  • Comfortable working in the Right of Way, working with shovels
  • Primarily operates underground drill rig and vibratory plow
  • Knowledge of Potholing utilities and Marking for utilities
  • Knowledge of Fiber drop crew to customer premises using vibratory plow
  • Follow safety guidelines and safe working practices
  • Basic mechanical skills
  • Knowledge of and ability to operate basic hand and power tools
  • Basic computer skills and proficiency with computers
  • Basic computer networking skills and knowledge
  • Use of PC based applications to program and diagnose various communications equipment
  • Clean driving record and valid driver’s license
  • Self-Motivated
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing
  • 2 to 4+ years as OSP Technician II or equivalent on job experience preferred for higher roles but not required for entry level positions

CDLA preferred but not required

Company Provided Training:

  • Safety training
  • First Aid/CPR certified
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking Training and Concepts

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