Intake Manager

1 month ago

Los Angeles, United States The Capital Law Firm Full time
Job DescriptionJob Description

We are a leading personal injury law firm based in Los Angeles seeking experienced, quality team members.   Our employees are not only the strength but the pillar of what makes us great.  We value our employees and foster an environment of personal and professional development with a healthy work-life balance.  We are dedicated to achieving the highest level of customer satisfaction. We act with integrity; we are respectful, and we honor our commitments and treat each other with the same respect we show our clients.  It is this commitment that has distinguished us as the premier personal injury law firm in the Los Angeles area and in California.  We deliver results beyond the industry norm.  When we fight, it’s personal. 

The Intake Manager for our Personal Injury Law Firm plays a crucial role in managing the initial contact and assessment process with potential clients. This role requires exceptional communication skills, empathy, and a thorough understanding of personal injury law. The Intake Director oversees a team responsible for gathering essential information from clients, assessing the viability of cases, and ensuring a smooth transition for accepted cases into the firm's workflow.

Key Responsibilities:

Team Leadership:

Supervise and mentor a team of intake specialists, ensuring they adhere to best practices and provide exceptional client service.

Conduct regular training sessions to enhance team performance and ensure compliance with legal and ethical standards.

Intake Process Management:

Develop and maintain efficient intake procedures to streamline the client onboarding process.

Coordinate with attorneys and legal staff to assess case viability based on initial client information.

Review intake documentation for accuracy and completeness, ensuring all necessary information is gathered for case evaluation.

Client Communication:

Serve as the primary point of contact for potential clients, addressing their inquiries and concerns with professionalism and empathy.

Communicate effectively with clients to gather relevant details about their cases, including accident details, injuries sustained, and insurance information.

Provide clear explanations of the legal process, potential outcomes, and the firm's services to prospective clients.

Case Evaluation:

Evaluate the merits of potential cases based on intake information, legal principles, and firm criteria.

Collaborate with attorneys to assess the strength of potential claims and determine whether the firm can provide representation.

Make recommendations regarding case acceptance or referral to other resources as appropriate.

Data Management and Reporting:

Maintain accurate records of client interactions, case details, and outcomes using the firm's case management software.

Generate reports on intake metrics, including conversion rates, case acceptance rates, and trends in client inquiries.

Analyze intake data to identify areas for improvement and implement strategies to enhance efficiency and client satisfaction.

Qualifications:

Bachelor's degree in a related field (e.g., Legal Studies, Business Administration) preferred.

Previous experience in a similar role within a personal injury law firm or legal environment highly desirable.

Strong knowledge of personal injury law, legal terminology, and case evaluation principles.

Exceptional interpersonal skills with the ability to communicate effectively with diverse individuals, including clients, attorneys, and staff.

Leadership experience, including the ability to motivate and inspire team members to achieve goals.

Detail-oriented with excellent organizational and time management skills.

Proficiency in case management software and Microsoft Office applications.

Ability to maintain confidentiality and handle sensitive information with discretion.

Commitment to providing exceptional client service and upholding ethical standards in all interactions.

The Intake Manager for our Personal Injury Law Firm plays a critical role in ensuring that potential clients receive prompt attention, accurate information, and compassionate support during a challenging time. This position requires a combination of legal knowledge, leadership ability, and interpersonal skills to effectively manage the intake process and contribute to the firm's success.

We offer an excellent compensation package including:

·        Guaranteed Competitive pay plan, unlimited earning potential.

·        Potential Hiring Bonus (depending on skill level).

·        Proficiency/performance bonus.

·        Opportunity for advancement

·        Referral bonus program

·        401K

·        80 hours of vacation in the first year of employment

·        14 Paid Holidays.

·        Medical, dental, vision, and life insurance.

·        Supplemental insurance.

·        Opportunity for advancement.

Skills & Requirements:

Ideal candidates are self-motivated, enthusiastic, able to be coached, able to follow directions to meet firm goals, have the motivation to learn daily and desire to work for a company that allows unlimited growth.  Prior experience in law is a must.  Recent law graduates and ex-military welcome.

We have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients, and we know our company runs on the hard work and dedication of our passionate and creative employees.

Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our team.  Diversity is more than a commitment at our firm — it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity and honor of and all the other fascinating characteristics that make us different.We

We are an Equal Opportunity Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.  Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

When we fight, it’s personal. 

Company DescriptionBased in Los Angeles, we are a leading personal injury law firm seeking experienced, quality team members. At The Capital Law Firm, our employees are our biggest assets. We pride ourselves on treating everyone like family with experience our clients can trust. It’s also a reflection of our Attorneys’ compassion, track record and relentless need to fight for justice. It’s this commitment to success that has distinguished us as the premier personal injury law firm in the Los Angeles area and in California.Company DescriptionBased in Los Angeles, we are a leading personal injury law firm seeking experienced, quality team members. At The Capital Law Firm, our employees are our biggest assets. We pride ourselves on treating everyone like family with experience our clients can trust. It’s also a reflection of our Attorneys’ compassion, track record and relentless need to fight for justice. It’s this commitment to success that has distinguished us as the premier personal injury law firm in the Los Angeles area and in California.

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