Thriving Managed IT Service Provider seeking Tier 3 Engineer

4 days ago

Baltimore, United States Avid Practice Full time
Job DescriptionJob Description

We are seeking an experienced IT engineer/consultant who has worked or managed in a Managed Service Provider (MSP) or IT department providing end user support for at least 7 years. Are you the kind of person who always feels like there is more to do? Is success not just finishing the task but making the client happy? Do you want to grow by contributing to an amazing team? You are a proactive, creative, and customer-oriented problem solver, who strives to deliver high-quality results ensuring customer satisfaction.  Avid Practice could be your new home.  You will work with a friendly, creative team that shares your passion and supports your growth. We believe that you can achieve your best when you enjoy your life, and we strive to create a positive and flexible work environment for you. 

We a full Managed IT and Cybersecurity provider for small and medium businesses and non-profits across a diverse range of industries. We are growing and elevating the value of our proactive services which take considerable effort and the right team. Our entire team is ready to make us better.

To do this we need you We are expanding our team with a highly qualified and supportive individual looking to do more and have a larger impact. We need to support our technicians and make them more productive. We require someone who is success focused and capable with a wide range of technologies specifically Azure, Windows Server, Advanced Networking, Active Directory, InTune, iOS and MDM. This is what makes us special, being both technical, understanding, empathetic, and compassionate.

Personal Requirements:

We are looking for leaders who want to build and grow. Your success is the success of our team. You should be curious, love technology, and want to help people. Your passion will be well received and have an immediate impact. You must be empathetic and understanding and genuinely enjoy working with people and the technology they need. You must be willing to have a criminal background check and regular drug testing.

  • Oral, and written communication skills.
  • Ability to work in a team and individually.
  • Strong troubleshooting skills.
  • Ability to evaluate needs, develop alternatives, and implement resolutions.
  • Analytical and critical thinking skills.

May have limited local travel.

Technical Requirements:

Our ideal match will have high or expert level understanding of the ITIL framework, Windowws Server and Azure architecture, Microsoft 365, Networking, iOS, MDM/MAM, Microsoft Endpoint Protection Manager/Intune, Apple Business Manager, and system administration.

You should also have advanced or expert knowledge in:

  • Microsoft
    • Azure and related services
    • PowerShell
    • Office 365 Administration
    • In-Tune
    • Windows Server
    • SharePoint
    • Exchange Server
    • Defender and other Security Services
    • Windows 10/11
    • Microsoft Office
  • Network administration experience including:
    • WiFi
    • VLAN
    • DNS
    • IP Routing
    • NAT
    • Edge Protection
    • VPN
  • Ticketing and Ticket Analysis
    • Halo PSA
    • Jira
  • Documentation
    • IT Glue
    • Confluence
  • Learning Management Systems (LMS)
  • Triage
  • Support Desk Services
  • Reporting to Management
  • Projects
  • Documentation
  • PMP and SCRUM is a plus

You will be the senior admin of our support services team where you will be the escalation point, empowerment coach, and support sage.

Hours may vary, but at this time they are 8am to 5pm EST. This is an in-office position with limited remote flexibility. We will provide all required devices and training. As this project expands, so will your responsibilities and abilities.

We continue acquiring the best tools our industry offers and will support your journey however possible.

Please reach out, I'm available for any questions and look forward to your qualified applications.

Kindly include "I'm Not a Robot" in your submission.

Company DescriptionSince 2003, Avid Practice has been a cornerstone of strategic advancement for multi-family properties, ensuring profitability and safety through our trusted consultancy and technological expertise. Blending over 20 years of IT, Cybersecurity, and Low Voltage Services experience, our trusted consultants, technology experts, and engineers have been providing strategic planning and support to businesses, nonprofits, and property management enterprises around the world.

We specialize in smart property technology, low voltage consulting, managed networking, and cybersecurity, offering enterprise-scale solutions for Developers and Multi-Family properties. Our engineers and technology specialists delve into the unique infrastructure and aspirations of each client, aligning our executive consulting services with their financial and security objectives.

Our approach is rooted in a deep understanding of our clients’ technology infrastructure, business goals, and security needs. We deliver executive consulting services and implement robust cybersecurity measures and secure infrastructure, ensuring the protection of both your tenants and organization. We align everything with our time-proven, security-centered best practices.

Our solutions simplify the management of smart property technology across thousands of properties into fewer connected systems. We integrate security, access control, and other essential metrics into property management solutions while consolidating alerts and notifications into actionable events. Our goal is to drive down operational costs by transforming insightful data into more positive business and property management decisions, thereby enhancing residential experience through increased building security and reliable network connectivity.

At Avid Practice, we are dedicated to enhancing the value and safeguarding the integrity of multi-family properties. We understand that the satisfaction of our clients is pivotal to our success. It is our mission to ensure that every interaction with our services not only meets but exceeds expectations, fostering a reputation that our clients are proud to share.

We recognize that our team is our most valuable resource. We foster an environment where recognition, innovation, communication, and an entrepreneurial mindset are encouraged and rewarded. Our team’s expertise in technology, AI, analytics, and cybersecurity enables us to deliver unique and exceptional services.Company DescriptionSince 2003, Avid Practice has been a cornerstone of strategic advancement for multi-family properties, ensuring profitability and safety through our trusted consultancy and technological expertise. Blending over 20 years of IT, Cybersecurity, and Low Voltage Services experience, our trusted consultants, technology experts, and engineers have been providing strategic planning and support to businesses, nonprofits, and property management enterprises around the world.\r
\r
We specialize in smart property technology, low voltage consulting, managed networking, and cybersecurity, offering enterprise-scale solutions for Developers and Multi-Family properties. Our engineers and technology specialists delve into the unique infrastructure and aspirations of each client, aligning our executive consulting services with their financial and security objectives.\r
\r
Our approach is rooted in a deep understanding of our clients’ technology infrastructure, business goals, and security needs. We deliver executive consulting services and implement robust cybersecurity measures and secure infrastructure, ensuring the protection of both your tenants and organization. We align everything with our time-proven, security-centered best practices.\r
\r
Our solutions simplify the management of smart property technology across thousands of properties into fewer connected systems. We integrate security, access control, and other essential metrics into property management solutions while consolidating alerts and notifications into actionable events. Our goal is to drive down operational costs by transforming insightful data into more positive business and property management decisions, thereby enhancing residential experience through increased building security and reliable network connectivity.\r
\r
At Avid Practice, we are dedicated to enhancing the value and safeguarding the integrity of multi-family properties. We understand that the satisfaction of our clients is pivotal to our success. It is our mission to ensure that every interaction with our services not only meets but exceeds expectations, fostering a reputation that our clients are proud to share.\r
\r
We recognize that our team is our most valuable resource. We foster an environment where recognition, innovation, communication, and an entrepreneurial mindset are encouraged and rewarded. Our team’s expertise in technology, AI, analytics, and cybersecurity enables us to deliver unique and exceptional services.

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