Thriving Multi-Family IT

2 days ago

Baltimore, United States Avid Practice Full time
Job DescriptionJob Description

A Care Team Associate at Avid Practice plays a crucial role in ensuring the smooth operation of partners IT, cybersecurity, low voltage systems, and security infrastructure. They are often the first point of contact when partners are experiencing technical issues or seeking technical assistance with security-related concerns.

As a Care Team Associate at Avid your responsibilities include providing timely technical support for partners, triaging and escalating incidents effectively, deploying and configuring network infrastructure and workstations, offering on-site and phone support, managing inventory, maintaining documentation, participating in security incident response, communicating with partners, collaborating with internal teams, engaging in training and development, and contributing to continuous improvement initiatives.

Primary Responsibilities:

  • Create tickets clearly documenting technical issues and resolutions
  • Assist partners by helping identify and resolve problems
  • Train partners on how to use software
  • Collaborate and communicate with our team
  • Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking, and telecommunications systems, including data, video, and voice
  • Research, escalate and perform problem determination and resolution
  • On Site Support
  • Participation in special IT projects and requests
  • Prepare and Deploy Workstation
  • Prepare and Deploy Network Infrastructure
  • Prepare and Deploy Surveillance and Access Control systems
  • Receive Inventory
Company DescriptionSince 2003, Avid Practice has been a cornerstone of strategic advancement for multi-family properties, ensuring profitability and safety through our trusted consultancy and technological expertise. Blending over 20 years of IT, Cybersecurity, and Low Voltage Services experience, our trusted consultants, technology experts, and engineers have been providing strategic planning and support to businesses, nonprofits, and property management enterprises around the world.

We specialize in smart property technology, low voltage consulting, managed networking, and cybersecurity, offering enterprise-scale solutions for Developers and Multi-Family properties. Our engineers and technology specialists delve into the unique infrastructure and aspirations of each client, aligning our executive consulting services with their financial and security objectives.

Our approach is rooted in a deep understanding of our clients’ technology infrastructure, business goals, and security needs. We deliver executive consulting services and implement robust cybersecurity measures and secure infrastructure, ensuring the protection of both your tenants and organization. We align everything with our time-proven, security-centered best practices.

Our solutions simplify the management of smart property technology across thousands of properties into fewer connected systems. We integrate security, access control, and other essential metrics into property management solutions while consolidating alerts and notifications into actionable events. Our goal is to drive down operational costs by transforming insightful data into more positive business and property management decisions, thereby enhancing residential experience through increased building security and reliable network connectivity.

At Avid Practice, we are dedicated to enhancing the value and safeguarding the integrity of multi-family properties. We understand that the satisfaction of our clients is pivotal to our success. It is our mission to ensure that every interaction with our services not only meets but exceeds expectations, fostering a reputation that our clients are proud to share.

We recognize that our team is our most valuable resource. We foster an environment where recognition, innovation, communication, and an entrepreneurial mindset are encouraged and rewarded. Our team’s expertise in technology, AI, analytics, and cybersecurity enables us to deliver unique and exceptional services.Company DescriptionSince 2003, Avid Practice has been a cornerstone of strategic advancement for multi-family properties, ensuring profitability and safety through our trusted consultancy and technological expertise. Blending over 20 years of IT, Cybersecurity, and Low Voltage Services experience, our trusted consultants, technology experts, and engineers have been providing strategic planning and support to businesses, nonprofits, and property management enterprises around the world.\r
\r
We specialize in smart property technology, low voltage consulting, managed networking, and cybersecurity, offering enterprise-scale solutions for Developers and Multi-Family properties. Our engineers and technology specialists delve into the unique infrastructure and aspirations of each client, aligning our executive consulting services with their financial and security objectives.\r
\r
Our approach is rooted in a deep understanding of our clients’ technology infrastructure, business goals, and security needs. We deliver executive consulting services and implement robust cybersecurity measures and secure infrastructure, ensuring the protection of both your tenants and organization. We align everything with our time-proven, security-centered best practices.\r
\r
Our solutions simplify the management of smart property technology across thousands of properties into fewer connected systems. We integrate security, access control, and other essential metrics into property management solutions while consolidating alerts and notifications into actionable events. Our goal is to drive down operational costs by transforming insightful data into more positive business and property management decisions, thereby enhancing residential experience through increased building security and reliable network connectivity.\r
\r
At Avid Practice, we are dedicated to enhancing the value and safeguarding the integrity of multi-family properties. We understand that the satisfaction of our clients is pivotal to our success. It is our mission to ensure that every interaction with our services not only meets but exceeds expectations, fostering a reputation that our clients are proud to share.\r
\r
We recognize that our team is our most valuable resource. We foster an environment where recognition, innovation, communication, and an entrepreneurial mindset are encouraged and rewarded. Our team’s expertise in technology, AI, analytics, and cybersecurity enables us to deliver unique and exceptional services.

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