Call Center Agent

3 weeks ago

Dallas, United States Initial Communications Full time
Job DescriptionJob DescriptionDescription
Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.


Job Description:    As a Call Center Agent at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls. 

Salary range: $18.50  - $26.00 per hour
Job: Full time
On site job

Key Responsibilities
  • Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
  • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
  • Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
  • Data Entry: Accurately record customer information, inquiries, and transactions into the company's database or CRM system. Ensure data integrity and confidentiality at all times.
  • Problem Resolution: Proactively identify and address customer issues or concerns to achieve satisfactory resolutions. Escalate complex issues to appropriate departments or supervisors as needed.
  • Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written, with a clear and professional phone manner.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.


Benefits
  • Health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements

Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.

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