Connectivity Ops Manager

1 week ago

Remote, United States HCLTech Full time
Job DescriptionJob Description

Mgr. Connectivity Ops

  • Healthcare industry experience
  • Nationwide project experience; including nationwide new sales and project coordination
  • IT strategies and connectivity solutioning
  • Point of contact for all activity for national accounts
  • Experience engaging with all levels of both client and customers organizations to facilitate working partnerships

This position will play a key role in driving profitable sales growth and retention through a collaborative effort with sales, operations and IT. This will be achieved by positioning IT products and connectivity solutions with customers and prospects. This position directly supports new sales activity as well as client retention efforts building a partnership between sales and IT integrating with the Commercial and Employer Solutions organizations, providing a broad knowledge of clients suite of existing and future products, services and connectivity solutions. Work closely with Client Connectivity vendor management team to ensure responsiveness for National customers. This requires an individual with an extensive background in medical connectivity suite as well as excellent interpersonal, communication and negotiation skills.

 

Core accountabilities:

· Provides strategic solutions, oversight, and direction for Enterprise/Nationwide customer technology projects.

· Facilitates or escalates problem resolution when Enterprise/Nationwide accounts are at risk with connectivity issues.

· Provides detailed/precise information to customers about potential connectivity solutions.

· Engage with customers and prospects with commercial representatives to discuss/properly deploy connectivity solutions.

· Understands IT client requirements and makes appropriate technical recommendations for complex technology scenarios.

· Provides support by monitoring Enterprise/Nationwide connectivity requests.

· Operates at senior leadership level and provides strategic influence aligned with technology direction and growth objectives, provides facilitation to business partners for Top Enterprise/Nationwide connectivity projects.

· Develops and maintains effective working relations with the customer and company IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.

· Maintains an ongoing dialogue with customer and company IT relative to project and service issues.

· Provides an Enterprise/Nationwide escalation point of contact for key client IT issues.

· Assists with Enterprise/Nationwide prioritization of key IT technology implementations.

 

Duties and Responsibilities:

· Must be customer focused and have a background in sales or a related customer relations environment.

· Assist in the prioritization efforts of cross functional product development and delivery contributions that span across IT, Operations, Sales, 3rd party vendors and customers

· Must be able to work in Enterprise Clinical & Nationwide processes.

· Fluency and experience with interfaces including, APAL and Quanum systems.

 

Examples of Contributions:

Example Activities

Lead, Key Facilitator or key Contributor

Supporting

Contributor

Not involved

Key point of contact for National/Nationwide technical client solution

National/Nationwide client intervention for connectivity related at risk scenarios

Participate in preliminary meetings with National/Nationwide AE’s to properly scope implementation requirements

Facilitates National/Nationwide connectivity inputs to all National/Nationwide systems in a timely manner

Manage the escalation of implementation, development, and support issues to the appropriate group(s) for resolution

Provide Connectivity Support during Pre-sale activities and at risk management meetings for National customers including third party EMR interfaces.

Support for National marketing activities that emphasize our technology value propositions.

Support for launch of new products, features or initiatives to Commercial

Subject Matter Expert and provide ongoing sales education for all connectivity solutions.

Attend Regional At Risk/Growth Calls, Market Strategies (as needed)

Provide Voice of the Customer (VOC) for product features to HTS Product Development and support creation of the business case.

Needs from other teams:

· Collaboration with Connectivity team to ensure proper alignment of resources and prioritization of National/Nationwide projects.

· Collaboration with Joint Ventures to ensure connectivity implementation meets QLS standard IT Guidelines.

Qualifications.

Work Experience:

· Prior/existing Interface services experience

· Excellent verbal/written communication skills with demonstrated ability to present to all levels of leadership and clients

· Ability to work in a fast paced environment and remain organized

· Able to work across the Nation in multiple Systems

· Ability to multitask & prioritize in order to meet deadlines

· Proven track record on ability to follow through on projects & ideas

· Basic product/project management skills

· Background and/or experience in marketing and product development a plus

· Knowledge of the employer lab testing process/procedure and support systems a plus

· 6 – 8 years of experience in an IT related position

Key Effectiveness Measures:

· % Growth Increase

· Interface TAT

· Customer Satisfaction

Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.\r
\r
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).\r
\r
ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.\r
\r
ERS offers engineering services and solutions in all aspects of product development and platform engineering.\r
\r
Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.\r
\r
Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.\r
\r
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

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