Media Operator

3 weeks ago


San Francisco, United States SuperbTech, Inc. Full time
Job DescriptionJob Description

Build your resume and gain experience at the most Fascinating Entertainment Conglomerate ever Once you gain experience by having this mega Company on your resume, doors will FLY OPEN Wow the Client, you could get lucky and have you Contract EXTENDED. This is a place where you want to work

*******************UNFORTUNATELY, NO H1BVISA’S OR CORP TO CORP****************

Position: Media Delivery Operator

Duration: 7 months

Pay: Up to $37 DOE

Hybrid, On-site 2-3 days/week

Location: San Francisco, CA

Department Overview:

The Media Delivery team is responsible for the entire audio and video encoding supply chain from content acquisition to delivery. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department's responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
Job Summary:

As a Senior Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.

  • Review audio/visual content against strict deadlines and coordinate with external partners to fix content to ensure deadlines are met.
  • Research and normalize metadata
  • Create tracking tickets for assets that need remediation and follow them to completion.
  • Troubleshoot technical content issues with A/V, XML, and timed text
  • Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provide technical and operational support.
  • Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.
  • Update documentation and train team members on procedures.
  • Provide ongoing status of the overall health of the ingest pipeline to senior staff

Basic Qualifications:

  • Strong multi-tasking abilities
  • Experience with media (audio or video) a plus
  • Bachelors or Equivalent Experience required

Benefits:

(6) Holidays

(1) Week Bonus

(3) Sick Days

50% Medical Coverage within 1st 30 days

Weekly Check Wire

Referral Bonus

401k w/match *after 1 year

SuperbTech Disclaimer:

SuperbTech, Inc. adheres to all local and federal guidelines for COVID-19 as CDC and other health officials recommend. All candidates considered for a role with SuperbTech and/or its clients must adhere to all Client, company, CDC, Local, and federal guidelines, and mandates pertaining to COVID-19, including but not limited to all COVID-19 Vaccination Mandates. Failure to comply with all guidelines and regulations may result in the removal of job consideration.



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