Cafe Assistant Manager- Tropical Smoothie Cafe Alamance Crossing
7 days ago
ASSISTANT MANAGER
Summary of Position
Assist Cafe Manager in providing café management services for Tropical Smoothie Café location(s) with the goal of maximizing profitability in each café. The following is a list of tasks that will encompass your day-to-day responsibilities.
Duties & Responsibilities
Café operations
Make all food and smoothies, as needed
Operate the register, as needed
Ensure smooth operations of café in slow and busy times
Staff management
Assist Cafe Manager with hiring responsibilities, including but not limited to hiring, entering new employee into all payroll and software systems
Staff training
Staff discipline
Incident reporting
Ensure surveys are being encouraged to all customers
Truck and produce orders
Ensuring café has the necessary product at any given time for service
Café maintenance (as it pertains to the following)
Cleanliness
Prep for service
Ordering (or notifying Operations Manager) when supplies or equipment needs ordering/maintenance
Keep up with logs, including but not limited to deposit logs, manager comp logs, waste logs, etc
Launch new corporate promotions, as needed
Monthly Franchise Blast audits to ensure standards are being met for Tropical Smoothie Café Corporate, NCDHHS, Ecosure and Neighborhood Smoothie, LLC
Deposits and change
Making bank deposits
Getting change as needed
Completing cash deposit logs
Catering orders
Ensure that all catering orders are made and delivered on time
Assist Manager with monthly inventory
Customer service (including but not limited to):
Day-to-day customer interaction (with all team members)
Customer complaints/refunds, as needed
Identify challenges in café and work with Manager for effective solutions and implementation
Other duties assigned
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