Clinical Application Specialist

2 months ago

Lombard, United States Luneau Technology USA Inc & Subsidiary Full time
Job DescriptionJob DescriptionDescription:

Visionix USA, a leader in vision care innovation, is seeking a remote Clinical Application Specialist. This role interacts with both internal and external customers including physicians, practice personnel and internal sales and support personnel. The Clinical Applications Specialist is an experienced ophthalmic technician and clinical educator who travels frequently and always represents the company with the highest degree of professionalism.

Visionix USA is the North American provider of highly automated eye examination and optical technologies including Optovue, Briot, Weco, and Visionix brands. We are part of the Visionix Technology Group, a global innovation leader in the vision care technology market and the pioneer in wavefront technology. Our goal is to help eye care professionals start their practice transformation to promote scalable workflow efficiency and improve the over-all patient experience while maintaining clinical best practice standards.

Requirements:

Responsibilities:

  • The Clinical Application Specialist position is responsible for assisting customers with the proper
  • use of Visionix and Optovue products to ensure optimal patient outcomes.
  • Must be able to perform the installation/schedule as assigned by manager or director.
  • Must be able to unpack, install and train the following product lines per manufacturer's guidelines:
  • Visionix Diagnostic Products (VX650, VX130+, VX120DE, VX110, VX65, EyeRefract)
  • Current Optovue Product Line (iVue80, iScan80, iFusion80, Solix)
  • Nexy
  • WAM-5500
  • Other products as the brands grow.
  • Provide complete and highest level of customer service when working with accounts.
  • Booking all travel to and from installation sites while adhering to Visionix Travel Policy.
  • Travel to installation sites while adhering to Visionix Travel Policy.
  • Train staff and doctors in proper usage of the machine per the manufacturer's guidelines.
  • Understand the data structure with new and legacy data sets.
  • Be able to perform data transfers with new and legacy data sets.
  • Network the machine and install ReVue Stations (with assistance of center's IT).
  • Keep a clean installation area and dispose of boxes and packing materials at the customers discretion.
  • Complete/Upload training paperwork in a timely manner (no greater than one-week past appointment).
  • Can troubleshoot machine issues during the build and ReVue setup.
  • Support the sales team with the installation and clinical issues.
  • Communicate procedural suggestions, machine improvements and problems to Director.
  • Identify and report all adverse events and device deficiencies to Director.
  • Assist with service department as directed based on technical ability.
  • Assist with working trade shows as clinical support as assigned.
  • Work directly with customers to answer their clinical questions regarding our devices.
  • Assist in developing training materials (written and video).
  • Communicate procedural suggestions, machine improvements and problems to Director.
  • Make suggestions to the logistics of scheduling their assigned accounts.
  • Ability to adapt and learn new computer programs and technologies.
  • Keep a professional work appearance while in view of customers (proper dress and attire).
  • Suggest the sale of PPP while onsite with new installations.
  • Must be able to support customers ongoing customer clinical questions and the Directors project requests (email, phone calls and remote sessions)
  • Assist in monitoring the Clinical Applications communication system (FrontApp) for the fastest response to our customer's needs.


Requirements:

  • A.S. Degree or clinical equivalent experience.
  • Experience combination of clinical experience, direct experience and certification level.
  • At least 5+ years in technical clinical experience in optometry or ophthalmology as a clinical technician required.
  • 2+ Years of direct experience as an ophthalmic Clinical Applications Specialist.
  • Must have JCAHPO - COA certification level or higher.
  • Advanced knowledge of eye physiology and anatomy.
  • Advanced OCT and refractive experience required.
  • Ability to address/train groups of people at various levels of education. Excellent presentation skills, including the ability to alter your level of complexity to convey appropriate content to groups of people with varied educational levels.
  • Extensive travel will be required. (Including some weekends).
  • Ability to lift 50 pounds.
  • Computer networking skills a plus.
  • Proficiency in Microsoft Windows (7, 10 and 11 and current).
  • Problem solving skills (travel, mechanical and computer).
  • Fluency in English (oral & written) and an ability to write detailed reports.
  • Valid US Driver’s license and use of a car.
  • Must be able to travel in the US without restriction (Air and Ground).
  • Ability to maintain sufficient personal credit cards for expenses to be reimbursed by Visionix.

Special Demands:


The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation. Work is performed in an office/remote environment. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances.


Travel:

100% of the time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Posting Statement:


Visionix USA, is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Clinical Application Specialist

    1 month ago

    Lombard, United States Luneau Technology USA Inc & Subsidiary Full time

    Job DescriptionJob DescriptionDescription:Visionix USA, a leader in vision care innovation, is seeking a remote Clinical Application Specialist. This role interacts with both internal and external customers including physicians, practice personnel and internal sales and support personnel. The Clinical Applications Specialist is an experienced ophthalmic...

  • Clinical Application Specialist

    2 months ago

    Lombard, United States Luneau Technology USA Inc & Subsidiary Full time

    Job DescriptionJob DescriptionDescription:Visionix USA, a leader in vision care innovation, is seeking a remote Clinical Application Specialist. This role interacts with both internal and external customers including physicians, practice personnel and internal sales and support personnel. The Clinical Applications Specialist is an experienced ophthalmic...

  • Ophthalmic Clinical Support Specialist

    4 days ago

    Lombard, Illinois, United States Luneau Technology USA Inc & Subsidiary Full time

    Position Overview:Luneau Technology USA Inc & Subsidiary is seeking an Ophthalmic Clinical Support Specialist. This role is pivotal in providing comprehensive assistance and training on our advanced ophthalmic products, ensuring the highest standards of patient care. The successful candidate will possess a robust background in clinical technology and...

  • Clinical TMS Specialist

    1 hour ago

    Lombard, Illinois, United States The Cori Group Inc Full time

    Job OverviewThe Cori Group Inc is a leading provider of Transcranial Magnetic Stimulation (TMS) Therapy, dedicated to delivering innovative mental health solutions. We are currently looking for a Clinical TMS Specialist to join our organization. This role involves executing essential administrative and clinical functions to ensure the seamless operation of...

  • Patient Support Specialist

    2 weeks ago

    Lombard, United States DuPage Ophthalmology Full time $17 - $25

    Job DescriptionJob DescriptionPatient Support Specialist - Ophthalmology Office - Part-Time/Full-Time DuPage Ophthalmology is a privately owned general ophthalmology practice focused on providing superior patient care in a positive healthy environment. We are seeking a full-time Patient Support Specialist to round out our amazing team of professionals. This...

  • Patient Support Specialist

    3 weeks ago

    Lombard, United States DuPage Ophthalmology Full time

    Job DescriptionJob DescriptionPatient Support Specialist - Ophthalmology Office - Part-Time/Full-Time DuPage Ophthalmology is a privately owned general ophthalmology practice focused on providing superior patient care in a positive healthy environment. We are seeking a full-time Patient Support Specialist to round out our amazing team of professionals. This...

  • Patient Support Specialist

    3 weeks ago

    Lombard, United States DuPage Ophthalmology Full time

    Job DescriptionJob DescriptionPatient Support Specialist - Ophthalmology Office - Part-Time/Full-Time DuPage Ophthalmology is a privately owned general ophthalmology practice focused on providing superior patient care in a positive healthy environment.  We are seeking a full-time Patient Support Specialist to round out our amazing team of professionals. ...

  • Patient Support Specialist

    3 weeks ago

    Lombard, United States DuPage Ophthalmology Full time $17 - $25

    Job DescriptionJob DescriptionPatient Support Specialist - Ophthalmology Office - Part-Time/Full-Time DuPage Ophthalmology is a privately owned general ophthalmology practice focused on providing superior patient care in a positive healthy environment.  We are seeking a full-time Patient Support Specialist to round out our amazing team of professionals. ...

  • Inclusive Education Specialist

    5 days ago

    Lombard, Illinois, United States Soliant Full time

    Position Overview:A dedicated Inclusive Education Specialist is sought to join our team. This role requires a minimum of 1+ years of experience in special education.Job Details: - Full-time position - Onsite responsibilitiesCaseload Responsibilities: - Focus on elementary and middle school students - Cross-categorical support - Inclusion strategies - Manage...

  • Internal Audit Specialist

    5 days ago

    Lombard, Illinois, United States Jobot Full time

    Internal Audit Specialist & Compliance Financial Analyst OpportunitySalary: $65,000 - $80,000 per yearAbout the Company:We are a prominent player in the licensing and gaming sector, seeking a skilled Internal Audit Specialist & Compliance Financial Analyst to enhance our financial operations. This position is perfect for an accounting or finance expert eager...

  • Inclusive Education Specialist

    6 days ago

    Lombard, Illinois, United States Amergis Full time

    Position Overview:The Inclusive Education Specialist, under the guidance of the Special Education Program Administrator, is dedicated to delivering exceptional services to students with special needs from kindergarten through grade 12. This role emphasizes collaboration in the development and execution of tailored educational programs, including specialized...

  • Event Service Specialist

    5 hours ago

    Lombard, Illinois, United States Auro Hotels Full time

    Event Service SpecialistJob Category: Food & Beverage Requisition Number: BANQU02479Job OverviewThe role of an Event Service Specialist is crucial in ensuring the success of our hospitality operations by delivering exceptional food and beverage service during meetings and events.Key ResponsibilitiesMaintain guest satisfaction by ensuring cleanliness and...

  • Training Specialist

    1 month ago

    Lombard, Illinois, United States Transdev Full time

    Training SpecialistAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a...

  • Reconsideration Specialist

    2 weeks ago

    Lombard, Illinois, United States Concentra, Inc Full time

    Reconsideration SpecialistLocationUS-IL-LombardJob ID299918Pos. CategoryCorporate - Central Billing OfficePos. TypeFull TimeOverviewAre you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer...

  • Reconsideration Specialist

    3 weeks ago

    Lombard, United States Concentra, Inc Full time

    Reconsideration Specialist Location US-IL-Lombard Job ID 299918 Pos. Category Corporate - Central Billing Office Pos. Type Full Time Overview Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide...

  • Event Service Specialist

    5 hours ago

    Lombard, Illinois, United States Auro Hotels Full time

    Event Service SpecialistJob Category: Food & Beverage Requisition Number: BANQU02479Job OverviewThe role of an Event Service Specialist is crucial for ensuring the success of our hospitality services by delivering exceptional food and beverage experiences during meetings and banquet events.Key ResponsibilitiesMaintain guest satisfaction by ensuring...

  • Customer Engagement Specialist

    5 days ago

    Lombard, Illinois, United States Leaf Home Full time

    Leaf Home - Customer Engagement SpecialistJoin our vibrant event marketing team at Leaf Home as a Customer Engagement Specialist. In this role, you will be instrumental in connecting with potential clients and driving interest in our offerings at a variety of events, including trade exhibitions and local community functions.Key Responsibilities:Engage with...

  • Customer Support Specialist

    5 hours ago

    Lombard, Illinois, United States TEKsystems Full time

    Position Overview:As a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients. Your primary duties will include:Key Responsibilities:• Responding to incoming calls promptly and professionally, utilizing effective communication skills.• Investigating and resolving customer inquiries related to photo...

  • BSA Specialist

    3 weeks ago

    Lombard, United States Credit Union 1 Full time

    Job DescriptionJob DescriptionCredit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a...

  • Talent Acquisition Specialist

    5 days ago

    Lombard, Illinois, United States Opus Full time

    Position Overview:The Talent Acquisition Specialist plays a crucial role in identifying and delivering a diverse pool of qualified candidates for various positions within Opus.Key Responsibilities:• Initiate the recruitment process for prospective candidates, which encompasses sourcing, conducting preliminary interviews, and presenting suitable candidates...