Inside Sales Account Manager

4 days ago

Rochester, United States Dakota Supply Group Full time
Job DescriptionJob Description

DSG is seeking a Plumbing/HVAC Inside Sales Account Manager in our Rochester, MN location. In this full time, hourly position, work is typically performed during standard business hours, Monday through Friday, but may vary on occasion according to business needs. As an Inside Sales Account Manager, you will have account management responsibilities for assigned accounts, including the servicing of house accounts and ensuring effective retention and growth of designated customers. You will actively promote DSG products and services to both contractors and industrial accounts, negotiate contracts and bids, resolve customer objections and assure customer satisfaction to build and maintain strong business relationships.


At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing/HVAC Inside Sales Account Manager at DSG:

  • Serve as a primary facilitator for customer orders
  • Assist customers in a professional manner with product inquiries
  • Write (and occasionally assist to fill) orders accurately and in a timely manner
  • Generate customer quotations and follow up on quotes requested
  • Provide trouble-shooting and technical support
  • Work with other sales team members to resolve customer service issues in a timely manner
  • Restock the counter area according to product brand and location
  • Monitor product inventory and cull damaged product
  • Maintain a clean and appealing counter display area
  • Identify and encourage the sale of additional products as applicable
  • Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
  • Perform other duties as assigned

A Successful Plumbing/HVAC Inside Sales Account Manager Typically Has:

  • A high school diploma or equivalent.
  • Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing/HVAC products.
  • Excellent relationship building skills.
  • Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
  • Strong attention to detail, paired with the ability to multi-task.
  • A knack for active listening to determine customer needs and maintain strong relationships.
  • Superior problem solving, project management, and analytical skills.
  • A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
  • The ability to plan, prioritize and organize work effectively.
  • The physical ability to frequently lift & load items weighing up to 60lbs.

At DSG, We Offer Benefits Built for You:


  • We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
  • We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
  • We offer competitive compensation packages based on your experience and potential.
  • You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
  • Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, paid parental leave, Dependent Care Flexible Spending Account (FSA), and Health Savings Account (HSA) with employer contribution, among many others.
  • You will have the opportunity to prepare for your future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
  • You will receive a discount on all DSG-supplied products.
  • We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.

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