Training Program Manager
4 weeks ago
Responsibilities
- Design and land L&D strategies
- As Training Program Manager, you help agents to provide great experiences to Creators, Partners and YT paying customers, by providing learner-centric training strategies.
- You will leverage your L&D expertise to define business driven L&D strategies (Sales or Support operations).
- You will keep close partnership with business leads, capturing their priorities and proactively planning to support future launches and to anticipate training needs.
Minimum requirements
- Bachelor's degree in education, Instructional Design, a related field, or equivalent practical experience.
- 5 years of experience in outsourced business/shared services environment, particularly in customer support and or sales enablement function.
- Experience deploying training programs to third-party partners.
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