Senior Program Manager

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Senior Program Manager is responsible for the program delivery of a portfolio of related projects that are planned, implemented, and completed in accordance with the client’s strategic business goals and objectives. This role will manage teams by providing clear objectives, direction and support, conflict resolution, and ensure that everyone is aligned with the program's strategic goals. They act as the escalation point for the PPM team leaders (client internal and external consultants / contractors) for any resourcing, financial, risk management, delivery, or contract compliance requirements. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.

Key Responsibilities

• Relationship Management
  1. Develop and maintain client stakeholders, vendor partners, and PPM team relationships.
  2. Capture stakeholder needs and expectations, building stakeholder support and channeling/mitigating opposing viewpoints.
  3. Identify benefits, conflicts, and risks within the PPM framework and propose options to leadership to align vision, strategy, and performance.
• Program Framework and Reporting
  1. Establish and review defined key performance indicators for the program: program scope, including all constituent projects, activities associated with the program, governance for financial performance (e.g., budget creation, expenditure, cash flow, change orders, etc.), risk analysis and mitigation, and program schedule management.
  2. Prepare and assist with timely program communications with key stakeholders.
  3. Communicate feedback from the Client’s Executive Leadership back to the internal PPM team.
• Program Continuous Process Improvement
  1. Drive continuous process improvement initiatives within the Project Management Office (PMO) to enhance project management process, tools and methodologies.
  2. Gather feedback from stakeholders to identify areas of opportunities.
  3. Implement best practices and program changes to optimize project delivery.
• Program Management Governance
  1. Identify benefits, conflicts, and risks within the PPM framework and propose options to leadership to align vision, strategy, and performance.
  2. Actively track progress, provide direction to update program plans as required, manage change and risk within the PMO.
  3. Establish processes and procedures to maintain program management oversight and decision-making support for application policies and practices throughout the entire program life cycle.
  4. Utilize PPM and / or client project tools and templates to maintain accurate project documentation files.
  5. Maintain various data sources and dashboards to track key project/program milestone standards, performance data, and lessons learned.
  6. Track and manage project issues and resolutions.

• People Leadership
  1. Lead, develop and train employees by organizing, prioritizing, and scheduling work assignments that provide development for career growth.
  2. Manage and/or provide day-to-day leadership to various technical, professional, and/or administrative employees engaged in specified project activities.

Qualifications

• 8-12 years’ experience in design and construction management
• MCR, PgPM, or PMP certification(s) preferred
• Bachelor’s degree in Architecture, Business, Construction Management, Engineering or similar preferred.
• High level of leadership, ability to communicate effectively at different levels of the organization.
• High level of process and problem-solving skills in an ambiguous environment.
• Strong analytic abilities, consistent and methodical in reporting, anticipates risks and issues.
• MSOffice Suite, Smartsheet or other platforms related to managing a PMO
• Contract Management Experience preferred
• Strong sense of accountability and ownership.
• Experience in a PMO model, including oversight of multiple client stakeholder groups and PMO external consultant.

Physical Requirements

• Must be able to travel to projects located throughout assigned territory.
• Must be able to safely access construction sites.
• Must be available evenings and weekends depending on project deadlines.
• Occasionally required to ascend/descend a ladder to review work at job sites and access roofs.
• The person in this role needs to be able to occasionally lift up to 25 pounds.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.