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Les Clefs d'Or Chief Concierge

2 months ago

Fort Lauderdale, United States Three Rivers Apartments Full time
Job DescriptionJob DescriptionThe Concierge/Lifestyle Director plans and oversees social events for the community,
organizes memorable events that exceed quality expectations, assists residents with their
needs, and reports to the Community Association Manager.
The Concierge/Lifestyle Director also provides exemplary service in a manner consistent with
the values and mission of the Marquis Association. He or she performs all responsibilities while
demonstrating outstanding customer service skills representative of Marquis Association
Service as it relates to this function.
This includes working interdepartmentally, as well as, with our external customers

Duties include but are not limited to:
• Work with the Social Committee chairperson and Board liaison to plan and execute social
events
• Plan, coordinate, and implement all Association-funded events and/or shows; including but not
limited to, budgeting for the activity, ticket sales, scheduling room use, facilitating preparations
(Set-up, execution, and breakdown), and procurement of all supplies needed for the activities
• Attend all events and shows that are funded and supported by the Association
• Attend other shows and events as needed, to be coordinated with the Social Committee
• Meet and work with talent and travel agents and attend local showcases to preview events for
possible presentation to the community
• Meet all new residents and conduct orientation about the association and the amenities – must
reach out within 72 hours of notification of new residents.
• Select events and classes for the year with weekly, monthly and annual classes/events.
• Must be comfortable speaking in front of a crowd – giving reports on the community social
events at the board of directors’ meetings and also introducing events
• Publish social calendar for distribution electronically
• Negotiates necessary contracts relating to the presentation of shows, workshops, classes, and
other forms of entertainment
• Create printed information for distribution, including performer bios, show synopses or
itineraries for events, and posters and flyers advertising events and classes
• Maintain complete and current files for all events, including copies of all event-related items;

Job Summary

Job Duties and Responsibilities

Job Description Concierge

The above information on this description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to this job.

Page 2

i.e., performer bios and show synopses; contracts; flyers; tickets; ticket sale-related
information; itineraries; critiques, recommendations, etc.
• Maintain accurate financial (Credit Card) records relating to all events, requests for event
expenditures, balancing checks with ticket sales, completing deposit slips and making deposits,
tallying total costs and sales for submitting sales and usage taxes
• Edit and produce Community Association Newsletter and solicit advertising for the newsletter
• Prepare a report to be included in the various management reports
• Prepare articles for various associations’ publications, including Constant Contact
• Serve as a management representative to the Social Committee, ART Committee, and Board
of Directors.
• Ensures all safety precautions are followed while performing duties
• May require outdoor site visits on an occasional basis
• This position is a salary position and requires being available 24/7, as needed.
• Relieve MOD
• Per Associa Policy emails must be responded to within 24 hours of receiving.

Education/Training:
Associate’s degree in Business or related field from an accredited college or university, or
equivalent combination of education and experience.
Experience/Knowledge/Abilities:
• Minimum of 3+ years or related work experience as an Activities or Social Director required.
• Knowledge, Skills & Proficiencies
• Must have strong entertainment planning background.
• Minimal graphic design skills.
• Solid computer skills, and mobile apps
• Able to work with vendors and crews on organizing events in a timely manner.
• Strong administrative background.
• Excellent working knowledge of customer service principles and practices.

• Outstanding interpersonal, office management, and communication skills, as well as a self-
starter and multi-tasker.

• Critical thinking, complex problem solving, judgment, and decision making.
• Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player,
together with office staff and residents to achieve all events successfully.
• Ability to work independently and be self-driven, with the ability to identify, plan and prioritize
business opportunities.
• Social Director/Events Coordinator experience required.
• Proven experience as a hospitality concierge with references
• Strong verbal and written communication in English
• Excels at communication, both verbal and written.
• Hands-on experience with cashier functions and monetary transactions
• Must be able to perform in a highly active environment
Education and Experience

Job Description Concierge

The above information on this description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to this job.

Page 3

• High School diploma or higher educational level
• Passionate about resident service and a minimum of 2 years of similar work experience.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of concierge operations, a strong leader, and a proven track record in
resident and team member engagement and financial performance.
• Is flexible and willing to meet the demands of a 24-hour operation

• TBD
• n/a

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand and to reach
above shoulders with hands and arms in order to file a variety of documents; use hands and
fingers to input data to the information system, and talk or hear in order to gather and provide
information on departmental processes. The employee is often required to sit in order to process
information and conduct data entry activities.
Ability to work extended hours, and weekends based on project requirements and to respond to emergencies.