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Team Member

2 months ago

Buffalo, United States Tiny Thai Inc Full time
Job DescriptionJob Description

Job Title: Team Member Restaurant: Tiny Thai Location: Buffalo, New York Job Description: Position Overview: As a Team Member at Tiny Thai in Buffalo, New York, you will play a vital role in ensuring an exceptional dining experience for our valued customers. Your dedication to providing excellent customer service, maintaining a clean and efficient work environment, and contributing to the overall success of the restaurant will be crucial in upholding our reputation for delivering authentic and delicious Thai cuisine. Key Responsibilities: 1. Customer Service Excellence: • Greet customers warmly, take orders accurately, and ensure prompt delivery of food. • Address customer inquiries, provide menu recommendations, and offer a friendly and attentive demeanor throughout their visit. • Maintain a courteous and professional attitude, ensuring a positive and welcoming atmosphere for all patrons. 2. Food Preparation and Presentation: • Assist in preparing and assembling a variety of Thai dishes according to the restaurant’s recipes and standards. • Ensure that all food items are plated attractively and presented in a visually appealing manner before being served to customers. 3. Order Accuracy and Timeliness: • Collaborate with the kitchen staff to ensure that orders are prepared correctly and delivered to customers in a timely fashion. • Verify the accuracy of orders before serving them, and address any discrepancies to avoid customer dissatisfaction. 4. Cleanliness and Hygiene: • Maintain the cleanliness and organization of the dining area, restrooms, and other public spaces. • Adhere to food safety and sanitation guidelines to ensure the safety and well-being of customers and colleagues alike. 5. Team Collaboration: • Work closely with fellow team members, including servers, cooks, and managers, to ensure smooth operations during peak hours and busy shifts. • Communicate effectively and contribute positively to a cohesive work environment. 6. Cash Handling and POS Operations: • Handle cash transactions accurately and efficiently, ensuring that the correct change is given to customers. • Operate the Point of Sale (POS) system to process orders, payments, and manage customer preferences. 7. Upselling and Promotions: • Familiarize yourself with menu offerings and daily specials to effectively upsell and promote additional items to customers. • Enhance the dining experience by suggesting beverage pairings and dessert options. Qualifications and Requirements: • Strong interpersonal skills with a friendly and approachable demeanor. • Excellent communication abilities to interact with customers and team members effectively. • Ability to work in a fast-paced environment while maintaining attention to detail. • Basic math skills for accurate order taking and cash handling. • Flexibility to work evenings, weekends, and holidays as needed. • Prior experience in the restaurant or hospitality industry is a plus. Perks and Benefits: • Competitive hourly wage with potential for tips. • Opportunity for growth within the restaurant’s team. • Enjoy a staff discount on Tiny Thai’s delectable offerings. • Participate in a collaborative and vibrant work environment that celebrates diversity. If you are enthusiastic about delivering exceptional customer service, working as part of a dynamic team, and contributing to the success of a renowned Thai restaurant, we invite you to join us as a Team Member at Tiny Thai in Buffalo, New York. Your dedication will be rewarded with valuable experience and a sense of accomplishment as you help create memorable dining experiences for our guests.