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Network Operations Center Engineer II
2 months ago
Network Operations Center Engineer II
LA Networks is a Los Angeles based Cisco Gold Partner seeking additional NOC Engineers. You will enjoy working with our clients and our engineering team, helping to ensure that LA Networks delivers outstanding client service on every engagement. You’ll be part of a team that genuinely cares about its customers and partners, its community, as well as each other. You can bring your knowledge of Cisco technologies and take it to the next level while delivering a positive impact on the community.
About the Job
The position of NOC Engineer II requires an engineering-focused technical professional who will provide technical support and guidance to customers. The ideal candidate is technical with some hands-on experience, customer focused, proactive, with the drive and determination to learn about emerging network and security technologies. This position is suited to an entry-level engineer looking to expand their knowledge and grow their career.
Benefits
- Work with the latest technologies and prominent brand-name clients
- Strong team environment with an engineering-centric culture
- Opportunity to grow through extensive training opportunities
- Competitive compensation, vacation, and benefits package including:
- Health
- Dental
- Vision
- 401(k)
- Profit-sharing
Responsibilities
- Provides Level 1 and 2 support for network alerts and related problems
- Troubleshoots network issues and monitors managed client networks
- Performs proactive maintenance of network hardware and software
- Installs and configures Cisco network devices: routers, switches, firewalls
- Generates monthly usage and ticket reports for managed client needs
- Responds to customer support tickets over the phone and via e-mail in a timely manner
- Coordinates with vendors and service providers regarding network support issues
- Escalates advanced issues to Cisco TAC and Senior Engineers
Skills and Qualifications
- High School Diploma or equivalency, Bachelor’s Degree is preferred
- An active CCNA certification is required
- Working knowledge of TCP/IP, routing and switching protocols and operations
- Proficiency with Cisco IOS architecture and recommended practices
- Ability to use essential network troubleshooting tools
- Ability to prioritize tasks based on the level of urgency
- Passion to learn and grow professionally
- Excellent interpersonal and customer relationship skills
- Ability to multitask
- Strong oral and written English communication skills
Preferred Experience
2+ years of hands-on experience working with Cisco networking equipment, including troubleshooting of network-related issues.
Physical Demands
- Light physical effort (lift/carry up to 20 lbs.)
- Occasional standing/walking
- Occasional reaching, stooping, bending, kneeling, and crouching
