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Service and Parts Counter Clerk

3 months ago

Augusta, United States Blanchard Equipment Company, Inc Full time
Job DescriptionJob Description

Position Specifics:
Department:  Service

Reports to:    Service Manager or Service Location Manager

Supervises:    None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories.  In addition performs in-store customer service and stocking duties.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department
  • Promotes and sells products and/or services to meet customer needs
  • Supplies Service Technicians with parts as required
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
  • Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use and understand desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent work experience

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