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Logistics Assistant

3 months ago

Mira Loma, United States LED One Corporation Full time $20 - $23
Job DescriptionJob Description

Communicates with accounting, inventory control, shipping, carriers, business units, and entities to resolve issues and prevent re-occurrences.

Core Responsibilities:

  • Complete purchase orders for external suppliers
  • Complete invoices for our customers
  • File bills of lading
  • Verify inventory information
  • Help implement new processes
  • Prepare reports
  • Quoting shipments
  • Arrange outgoing shipments
  • Overseeing incoming/Outgoing shipments
  • Coordinate timely and accurate shipments
  • Ocean freight shipping
  • Managing shipping files
  • Tracking shipments
  • Assist with other administrative duties as needed

  • Resolve product or service problems by clarifying the customer's complaints

  • Determine the cause of the problem and find the best solution to solve the problem as well as following up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Build sustainable relationships of trust through open and interactive communication, providing status updates and setting expectations

  • Prepare product or service reports by collecting and analyzing customer information

  • Assist with other accounting and organization tasks as requested

  • Review and document product backlog/inventory

  • Document and maintain current RMA processes, with constant attention to measurable and continuous improvement.

  • Daily reports for management

  • Quarterly reports for management

  • Create reports for management as needed

  • Timely manner responses

  • Organize on time shipments on RMAs

  • Input orders into system as needed for RMAs

  • Processing credit memos / communicating with accounting

  • Check online e-comm orders and process RMAs

  • Refund claims (vendor claims)

 

Core Skills:

  • Excellent communication skills

  • Good written and verbal communication skills

  • Strong phone contact handling skills and active listening

  • Excellent problem-solving skills

  • Self-motivating and self-learning

  • Customer orientation and ability to adapt/respond to different types of characters

  • Prior experience with customer service and client communication is a plus

  • Ability to work in a fast-paced environment; understands urgency and deadlines

  • Strong attention to detail and accountable for managing problems through resolution

  • Efficiency with MS Excel, Office tools, QuickBooks and prior ERP system experience a plus

  • Ability to multi-task and handle competing priorities

  • High school diploma or equivalent

Company DescriptionWe are a LED lighting manufacturer undergoing expansion and needs dedicated driven applicants to help sustain growth. We are an equal opportunity employer and we are looking for talented people to join our team. You will work with nice and supportive team members.Company DescriptionWe are a LED lighting manufacturer undergoing expansion and needs dedicated driven applicants to help sustain growth. We are an equal opportunity employer and we are looking for talented people to join our team. You will work with nice and supportive team members.