Technical Product Specialist

2 weeks ago

Minneapolis, United States Brainerd Lakes Economic Development Corporation Full time
Job DescriptionJob Description

Major Goal

Responsible for pre- and post-sale technical support of products working directly with OEM customers, distributors, and sales representatives in domestic and international markets. Acts as the customer facing technical expert and problem solver. Will often have the first contact with prospective customers and is responsible for qualifying their needs and application and identifying the best products to solve their design challenges. Works with entire Customer Care Team to support all product lines. Be the voice of the customer and voice of the company by acting as a conduit for communications.

Responsibilities:

 

· Customer Support:

o Assessing applications to ensure appropriate products are recommended to customers or potential customers.

o Provides quotations for pricing, lead times, terms and conditions to customers and leads.

o Provides technical support of the product before, during and after installation.

o Proactively communicate with customer and execute outstanding customer service to advance inside sales. Work with sales team for campaign success.

o Maintain in depth understanding of the market and the products to communicate effectively externally.

o Provide product documentation review and product training to customers.

o Use troubleshooting tools to solve customer issue quickly and proactively

 

 

 

· Product Support:

o Actively communicate product issues and product development opportunities identified by the customer to Operations, Product Management, Engineering, Sales and others as appropriate.

o Work with external partners to ensure best results with product systems solutions for customer applications.

o Communicate market trends and customer requests, issues, new applications, etc. with:

· Product Idea Proposal generation

· Salesforce entries and documentation

· Customer Complaint documentation

· Active participation in cross functional teams

o Assist in resolution of quality issues through communication to engineering

o Maintain in depth understanding of the market and the products to communicate effectively both internally and externally.

o Maintain a working knowledge of government and industry quality codes and compliance standards

o Provide product documentation review and product training to co-workers.

· Continuous Improvement:

o Proactively identify customer service improvement opportunities

o Proactively seek new information about the market and competitors' products to aid in the improvements of our products and services

o Develop, implement, evaluate, and report solutions

o Review assigned RMA/SCAR/CAPA incidents to insure satisfactory resolution

o Actively participate in CCT improvement activities

 

· Other duties as required or assigned

Education/Experience Requirements

Must have Plastic Injection Molding experience.

  • Preferred associate or bachelor’s degree with 2 years' experience or equivalent
  • Technical and customer relations/sales background

Skill/Ability

Requirements:

  • Ability to maintain a positive attitude with customers and co-workers
  • Ability to work with demanding or upset customers and remain professional
  • Ability to interpret technical information and drawings
  • Strong troubleshooting and process improvement skills required
  • Ability to work effectively both independently and in a team
  • Strong oral and written communication skills required
  • Advanced computer skills including an aptitude for ERP/Salesforce and MS Office®Suite
  • Strong organizational skills and able to juggle multiple tasks and continually changing priorities
  • Ability to work in a fast-paced office environment
  • Ability to collaborate on cross-functional teams and with all departments

 

Company DescriptionBrainerd Lakes Economic Development Corporation is helping to hire this position for a member company. We work with companies in our area to help them expand and grow in MN.Company DescriptionBrainerd Lakes Economic Development Corporation is helping to hire this position for a member company. We work with companies in our area to help them expand and grow in MN.

  • Technical Sales Representative

    2 weeks ago

    Minneapolis, United States EAC Product Development Solutions Full time

    Company Description Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their...

  • Technical Lead

    1 hour ago

    Minneapolis, United States Wipro Remote Work Freelance Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...

  • Technical Product Manager

    7 days ago

    Minneapolis, Minnesota, United States Cognizant Technology Solutions Full time

    The Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, United States Altacent LLC Full time

    Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, United States Altacent LLC Full time

    Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...

  • Technical Product Manager

    11 hours ago

    Minneapolis, United States People Tech Group Inc Full time

    Role: DATA TECHNICAL PRODUCT MANAGERDuration: Long TermLocation : Minneapolis, Minnesota, United States Below are the job requirements:Product Strategy: Develop and communicate a clear product vision, strategy, and roadmap for our data products and solutions. This involves understanding market trends, customer needs, and competitive landscape to identify...

  • HVAC Technical Support Specialist

    4 weeks ago

    Minneapolis, United States Auer Steel & Heating Supply Full time

    Job DescriptionJob DescriptionThis is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.WHY JOIN AUER STEEL?Competitive Pay Based on ExperienceComprehensive Benefits Package for Full-time...

  • Technical Data Product Manager

    11 hours ago

    Minneapolis, United States People Tech Group Inc Full time

    Job Role: Technical Product Manager - DataJob Location: Minneapolis, MNFull Time position.Roles and Responsibilities:Product Strategy: Develop and communicate a clear product vision, strategy, and roadmap for our data products and solutions. This involves understanding market trends, customer needs, and competitive landscape to identify opportunities and...

  • Technical Sales Representative

    2 weeks ago

    Minneapolis, United States EAC Product Development Solutions Full time

    Job DescriptionResponsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.Proactively call into accounts, track, utilize, and maintain all data in our corporate CRM database.Collaborate with potential customers to understand and identify how they can integrate 3D printing into their...

  • Public Assistance Disaster Recovery – Technical Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States AECOM Full time

    Job Description  We are accepting resumes for various technical specialist positions to perform the tasks listed above in the Project Overview. Technical Specialists may include: Architect, Civil Engineer, Coastal Engineer, Electrical Engineer, Environmental Engineer, Geologist, Health Scientist, Hydraulic Engineer, Hydrologist, Industrial Hygienist,...

  • Business Analyst/ Technical Product Owner

    2 days ago

    Minneapolis, United States Concord Full time

    Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are looking to add a Business...

  • Salesforce Health Cloud Lead

    6 days ago

    Minneapolis, United States C4 Technical Services Full time

    Salesforce Health Cloud Lead (50% technical / 50% Functional) Location: Remote or MN The Salesforce Health Cloud Lead will work as part of a team dedicated to ensuring we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce platform. This is a hands-on position requiring strong technical and communication skills....

  • Technical Sales Representative

    2 weeks ago

    Minneapolis, Minnesota, United States EAC Product Development Solutions Full time

    Job Description Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. Proactively call into accounts, track, utilize, and maintain all data in our corporate CRM database. Collaborate with potential customers to understand and identify how they can integrate 3D printing into...

  • Salesforce Health Cloud Lead

    2 days ago

    Minneapolis, United States C4 Technical Services Full time

    Salesforce Health Cloud Lead (50% technical / 50% Functional) Location: Remote or MN The Salesforce Health Cloud Lead will work as part of a team dedicated to ensuring we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce platform. This is a hands-on position requiring strong technical and communication skills....

  • Technical Product Engineer

    1 month ago

    Minneapolis, United States Concord Full time

    Role: Product Engineer Job Description:· Prioritizing engineering work and balancing the requirements of customers and stakeholders.· Enabling analytics-driven decision making to evolve products and usage;· Understand how to APIs work and should be able to look into data schema’s and run analytics on how to leverage to the data for internal consumer...

  • Technical Product Engineer

    7 days ago

    Minneapolis, United States Concord Full time

    Role: Product Engineer Job Description:· Prioritizing engineering work and balancing the requirements of customers and stakeholders.· Enabling analytics-driven decision making to evolve products and usage;· Understand how to APIs work and should be able to look into data schema’s and run analytics on how to leverage to the data for internal consumer...

  • Associate Product Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States IDeaS Revenue Solutions Full time

    IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward.No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.Role works throughout the lifecycle of new deliverables: From requirements through release notes and...

  • Analyst, Product Surveillance

    1 day ago

    Minneapolis, United States Global Technical Talent Full time

    Exempt/Non Exempt: Non ExemptYears Experience: 0 - 2 yearsSkills: Related experience in post market surveillance in a Medical Device or Pharmaceutical Industry preferred. Education: Four-year degree, preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint handling investigations, medical device reporting,...

  • Technical Marketing and Sales Specialist

    2 weeks ago

    Minneapolis, United States ML6 Full time

    The Opportunity: Our client is an international manufacturer of air quality and particle characterisation solutions. As part of recent growth and business acquisitions we are supporting them in the addition of a dedicated technical marketing and sales professional in their Minneapolis location. This is a great opportunity for an individual to drive our...

  • Sales Operations Specialist

    1 month ago

    Minneapolis, United States EAC Product Development Solutions Full time

    Job DescriptionJob DescriptionCompany DescriptionTransforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business...