Senior Account Manager

2 weeks ago

Elk Grove Village, United States Outsell Corporation Full time
Job DescriptionJob Description WHO WE ARE

Outsell is a leading customer engagement platform for the automotive industry that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.

Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company where we live out our core values of Customer, Quality, Caring, Teamwork, Innovation, Initiative, and Integrity, you’ve come to the right place. Visit Why Outsell for more information. This position must be located in the Chicago area.


WHAT WE NEED

The Senior Account Manager - Major Accounts is responsible for the account management and program delivery of the Outsell Software as a Service (SaaS) customer engagement platform. This position will support Director of Major Accounts to manage quality delivery utilizing a diverse and distributed team, and through collaborative execution with the Customer Success Major Accounts team.


KEY RESPONSIBILITIES

  • Oversight for Outsell delivery and program execution and client/partner resources
    1. Primary contact for the client-partner program owner.
    2. Ensure partner engagement and coordinate input for internal channel partner project kick-off meetings.
    3. Communicate program scope, deliverables, and expectations with the Outsell core and extended teams.
    4. Establish and ensure consistent execution of major accounts partner program meeting cadence and escalation process.
  • Manage to program scope and quality program execution within the client-partner Master Service Agreements (MSA).
  • Subject Matter Expert (SME) for the Outsell platform and Customer Engagement programs including client-partner background and business rules, account strategy, program implementation and operational delivery of all Outsell capabilities.
  • Manage the Outsell Success Framework (OSF) and ensure the process is consistently executed within the internal and channel partner teams on a weekly/monthly/quarterly/annual basis to meet Major Accounts Partner Plan and goals.
  • Direct and coordinate program-related tasks with analytics team, product team, services team, and customer success teams.
  • Compile, analyze, summarize, and communicate program performance metrics to channel partner executive sponsors, program owners and field organization.
  • Collaborate with Product and Marketing teams in the development of channel-specific product training materials for the partner, field and client teams and direct and coordinate training sessions.
  • Collaborate with Customer Success Team to ensure programs are executed and managed to agreed cadence and to established SLAs.
  • Manage issue resolution and remediation with the assigned client partners. Escalate to Executive Sponsor as needed.
    • Demonstrate the values of Outsell in everyday interactions, both inside and outside of the company.
    • Other duties as assigned.

WHO WE WANT

Education/Experience

  • Bachelor’s Degree; and
  • 5+ years of account and project management, managing digital marketing programs for Fortune 100 clients; or
  • A combination of education and work experience necessary to perform essential functions.
  • Preferred: Database or interactive marketing management; analytics and data visualization; product development support, and/or experience working in the automotive industry at Tier 1, 2, or 3; in online media or general advertising management; and/or working in a marketing capacity within a SaaS organization.

Technical/Functional Competencies and Traits

  • Ability to manage multiple, complex lines of business in a single portfolio and to interact with senior partner and client roles
  • Knowledge of Outsell Success Framework, Outsell platform, and engagement programs
  • Project Management and data analysis skills
  • Ability to synthesize complex information for planning input and simplify output for maximum comprehension by internal, partner and client teams.
  • Planning and program management.
  • Process orientation and Detail-oriented
  • Ability to consistently meet or exceed customer, team, and personal objectives/goals
  • Organization and Coordination skills, and ability to multi-task with diverse projects
  • Advanced negotiation skills
  • Written, verbal, and interpersonal communication skills
  • Collaboration and conflict management skills
  • Ability to succeed in a fast-paced, entrepreneurial, results-oriented culture, where team members work together in a collaborative environment
  • Outcome driven, motivated by accomplishing complex objectives
  • Ability to manage quality delivery utilizing a diverse and distributed team

TRAVEL EXPECTATIONS

  • Up to 50-75% travel by car and plane.

WHAT YOU GET

Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch benefits for our associates as you grow professionally and personally.

  • Competitive pay with discretionary bonuses for above-and-beyond performance
  • Hybrid and remote work arrangements
  • Comprehensive benefits package, including:
    1. Affordable Medical, Dental and Vision Benefits
    2. Health Savings Account with company contributions
    3. 401(k) with company match
    4. Company-paid employee life insurance
    5. Company paid long-term disability
    6. Dependent Care Flexible Spending Account
    7. Tuition reimbursement for formal education, professional development, trainings, etc.
  • Generous time off
    1. Unlimited paid time off
    2. 9 paid holidays
    3. Paid family and medical leave

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email PeopleTeam@outsell.com.

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