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Front Desk Agent

2 months ago

WilkesBarre, United States Days Inn Part time
Job DescriptionJob Description

We looking for high energy customer service orientated individual who has the passion for customer service. As a first impression of the hotel you will be greeting, registering and provide superior service to guests.

This is a part-time position for guest service representatives to assist customers staying at the hotel.

Applicants without resume will not be considered.

Position Requirements: Saturday And Sunday Morning 7 AM to 4 PM

As Guest Services Agent, you would be responsible for greeting , registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, accurate coding room electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing credit cards.

  • Ensure that all hotel keys are distributed to appropriate parties and that guest privacy is maintained.

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.

  • Respond to guest inquiries and requests in a timely, friendly and efficient manner.

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

  • Receive, input, retrieve and relay messages to guests.

  • Follows security and safety practices of our staff and guests.

  • Must be customer service orientated and professional at all times.

  • Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Set up breakfast and breakfast area, maintain lobby, restroom and front desk area for cleanliness.
  • Work schedule varies must be able to work on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50pounds, bending and reaching; stooping, kneeling, or crouching.
  • Position for weekdays and weekends.
  • Perform other duties as requested by management

 

Experience/Skills:

High School diploma or equivalent preferred.

Previous hotel front desk experience required or relevant customer service experience.

Knowledge of hotel PMS systems required.

Please email your resume for an interview.

Knowledge of computers, calculators, and payment systems.

General problem solving skills.

Applicants without resume will not be considered.