Assistant Retail Store Manager

3 weeks ago

Chicago, United States FOURSIDED INC Full time $40,000 - $54,000
Job DescriptionJob Description

The Assistant Retail Manager will report to and work with his/her/their Overall Store Manager(s) in all functional areas.

Ideal candidate will have at least 5 years of retail experience as a sales associate and at least 1 year of experience as an assistant manager at a similar small business, neighborhood card, gift, or vintage retail store.

Talent Developer–Ability to Identify Talent, Delegate, Develop, Manage People
- Recruiting, supervising, training, and developing staff through coaching
- Working with Store Manager to set expectations for current and new employees. Provide feedback to Store Manager about
staff performance as needed.
- Training employees on opening and closing duties, POS, inventory, and cash management
- Meet with Store Manager at least weekly to establish needs and resourcing; provide written notes with project tasks and priorities accomplished on days that Assistant Manager is the sole Manager on duty
-Ability to assess daily projects & assign them to other employees/direct their daily objectives
- Coaching employees on procedures, customer service, and vendor issues as well as directing staff. (Work with Store Manager(s) and/or Owners on more challenging issues..)
- A back-up for the Store Manager(s) for coaching employees on procedures, customer service, and vendor issues as well as directing staff. (Work with Store Manager(s) and/or Owners on more challenging issues before resolution.)

Positive Professional Communicator
- Strong communication and staff support to create a positive and productive work environment

Communicating with and providing guidance to other team members
- Working with Store Manager to set and maintain store priorities
- Updating online employee reference material for changes in procedures or new initiatives and share with employees
- Working with others to provide ideas for new products and share customer feedback

Customer Experience Role Model
- Promoting high level of customer service standards both personally and by coaching
- Maintain and create new displays and adjust displays based on incoming product/seasonal changes, including Gallery Walls.
- Back-up the Store Manager on customer escalations; coach staff on customer experience

Product Buying Strategy using Strong Financial and Business Acumen
- Buying responsibilities under the direction of the Store Manager(s)
- Evaluate seasonal sales performance using established POS system and provide support to the Store Manager who leads this effort
- Adjust buying up or down based on past performance and future projections (Manager Leads by ensuring buying is within budget and projection parameters.)
- Preparing purchase orders, submitting payments, tracking payments and credits using established (or newly updated) procedures and train others

Organization Skills
- Collaborating with other locations and managers to adopt consistent procedures and processes
- Collaborate with Store Manager(s) and Owners on timing for major changes using annual operations calendar (used across stores), documented to do lists, and individual Google calendars
- Maintaining accuracy of POS/inventory management system (working with others)
- Administrative Tasks, including reading and responding to emails (Personal Foursided email AND Store Email), as well as processing paperwork + vendor claims

Company DescriptionFoursided is a Chicago area LGBTQ+ owned creative destination for artists, art enthusiasts, and gift givers. Three of our five stores are exclusively focused on cards, gifts, art, and vintage products. We are located in Chicago's Andersonville and Lakeview neighborhoods.Company DescriptionFoursided is a Chicago area LGBTQ+ owned creative destination for artists, art enthusiasts, and gift givers. Three of our five stores are exclusively focused on cards, gifts, art, and vintage products. We are located in Chicago's Andersonville and Lakeview neighborhoods.

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