Import Agent

2 weeks ago

Phoenix, United States Energy Transport Logistics Full time
Job DescriptionJob Description

Description

We are looking for a full time Import/Container Freight Service Agent for our Phoenix, AZ area location. Rate of Pay: $19.00 - $21.00 per hour.

JOB SUMMARY

Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be part of an experienced team and will be a key individual in providing successful solutions to our customers in a collaborative manner. Will provide support to internal and external customers’ needs with a proactive and professional approach. Coordinate and Execute recovery and delivery schedules with various parties to ensure freight is moved according to its requirements and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
  • Order Processing and Manifest Execution.
  • Notify customers and company stations of Freight Availability, Capacity, Status, Cost and Other Important Information.
  • Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
  • Work and Coordinate Effectively with Customer Service Team to ensure all shipment requirements are understood.
  • Work and Coordinate Effectively with Dispatch Team and other parties, such as agents to ensure freight requirements are executed and on time.
  • Work and Coordinate Effectively with Bond Team to process and maintain US Customs Bond Compliance.
  • Coordinate with Customers, Forwarders and Shipping Lines to request and process timely freight releases and confirm any pending charges.
  • Obtain pieces, weights, dimensions internally or externally, and translating that information to our transportation platform.
  • Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
  • Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond Arrivals, etc.
  • Adhere to company policies and procedures.

Qualifications

COMPETENCIES

  • Strong understanding of all MS Office Programs, freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, US Customs ACE Platform etc.
  • Strong verbal, written communication and phone skills.
  • Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
  • Must have the ability to work in a fast-paced environment.
  • Type 30+ WPM preferred.
Company DescriptionDelivering Powerful solutions to your transportation and supply chain needs through the South West United States and beyond.
Welcome, We are committed to providing our customers with a powerful solution to their transportation and supply chain needs. Our experienced staff and drivers , we believe, are the best in the industry. We take pride in the services we provide and it is reflected in the number of repeat and referral customers we have. Energy Transport offers a variety of trucking and logistics products in the South West United States.Our Service menu includes Local Cartage, Expedited line haul services, Air and Ocean logistics services, Distribution services US Customs bonded carrier and CFS services.Company DescriptionDelivering Powerful solutions to your transportation and supply chain needs through the South West United States and beyond.\r
Welcome, We are committed to providing our customers with a powerful solution to their transportation and supply chain needs. Our experienced staff and drivers , we believe, are the best in the industry. We take pride in the services we provide and it is reflected in the number of repeat and referral customers we have. Energy Transport offers a variety of trucking and logistics products in the South West United States.Our Service menu includes Local Cartage, Expedited line haul services, Air and Ocean logistics services, Distribution services US Customs bonded carrier and CFS services.

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